95598 knowledge base system and establishment method

A knowledge base and knowledge technology, applied in the field of 95598 knowledge base system and construction, can solve the problems of not establishing a knowledge management assessment index query system, confusion of knowledge base framework, unfavorable knowledge maintenance and query, etc., to improve accuracy and flexibility. to ensure the normative effect

Active Publication Date: 2015-05-13
STATE GRID CORP OF CHINA +1
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AI Technical Summary

Problems solved by technology

[0003] The traditional knowledge base can only collect information offline, adopt menu operation, and be maintained by fixed personnel, which is not conducive to the collection and accurate maintenance of knowledge; the traditional knowledge base adopts a large-scale knowledge storage method, which leads to

Method used

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  • 95598 knowledge base system and establishment method

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Embodiment Construction

[0031] The present invention will be further described below in conjunction with the accompanying drawings and embodiments.

[0032] A 95598 knowledge base system, including a knowledge classification module, a knowledge inquiry module, a knowledge inquiry inquiry module, a knowledge collection module, a knowledge collection inquiry module, a knowledge maintenance module, a knowledge retrieval module, and an index rebuild, wherein:

[0033] The knowledge classification module maintains and presents knowledge in the form of a tree-shaped directory structure, and divides knowledge into knowledge directories and directory hierarchical relationships based on business operations such as adding, updating, deactivating, merging, and moving. ; Reasonable knowledge topic management enables flexible organization of knowledge and structured presentation, which facilitates flexible organization of knowledge application, facilitates improvement of knowledge retrieval efficiency, and targete...

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Abstract

The invention discloses a 95598 knowledge base system. The 95598 knowledge base system comprises a knowledge sorting module, a knowledge consulting module, a knowledge consulting query module, a knowledge collecting module, a knowledge collecting query module, a knowledge maintaining module, a knowledge retrieving module and an index re-establishing module. The knowledge consulting module is used for generating work orders of a corresponding power supply company unit according to the power supply company unit selected by a user, issuing the work orders to the corresponding unit, and configuring a time limit. The knowledge sorting module maintains and displays knowledge in a tree catalog structure, and knowledge is divided into services of new addition, updating and the like of knowledge catalogs and catalog hierarchical relationships according to services. The knowledge collecting module is used for screening and perfecting knowledge consulting information and typing the information in the system according to knowledge types and the conditions of the applicable unit. A knowledge element neutral network is established, a knowledge structure professionally divided can be provided for related personnel, and the knowledge retrieval effective rate and accuracy are improved.

Description

technical field [0001] The invention relates to a 95598 knowledge base system and a construction method. Background technique [0002] The knowledge base of the power marketing business application system of Shandong Electric Power Company refers to the establishment of a scientific and standardized knowledge maintenance and management system for the customer service center, providing full life cycle management of knowledge collection and knowledge retrieval for customer service representatives, business personnel, and management personnel to learn and work The system platform used. [0003] The traditional knowledge base can only collect information offline, adopt menu operation, and be maintained by fixed personnel, which is not conducive to the collection and accurate maintenance of knowledge; the traditional knowledge base adopts a large-scale knowledge storage method, which leads to confusion in the framework of the knowledge base. It is not conducive to the maintenanc...

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Application Information

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IPC IPC(8): G06F17/30
CPCG06F16/211G06F16/2246G06F16/38
Inventor 王婧刘勇超田晓于相洁李静刘宏国张春秋孟巍谭永梅杜颖卢文龙沙浩淼战志杰
Owner STATE GRID CORP OF CHINA
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