95598 knowledge base system and establishment method

Abstract

The invention discloses a 95598 knowledge base system. The 95598 knowledge base system comprises a knowledge sorting module, a knowledge consulting module, a knowledge consulting query module, a knowledge collecting module, a knowledge collecting query module, a knowledge maintaining module, a knowledge retrieving module and an index re-establishing module. The knowledge consulting module is used for generating work orders of a corresponding power supply company unit according to the power supply company unit selected by a user, issuing the work orders to the corresponding unit, and configuring a time limit. The knowledge sorting module maintains and displays knowledge in a tree catalog structure, and knowledge is divided into services of new addition, updating and the like of knowledge catalogs and catalog hierarchical relationships according to services. The knowledge collecting module is used for screening and perfecting knowledge consulting information and typing the information in the system according to knowledge types and the conditions of the applicable unit. A knowledge element neutral network is established, a knowledge structure professionally divided can be provided for related personnel, and the knowledge retrieval effective rate and accuracy are improved.

Description

technical field [0001] The invention relates to a 95598 knowledge base system and a construction method. Background technique [0002] The knowledge base of the power marketing business application system of Shandong Electric Power Company refers to the establishment of a scientific and standardized knowledge maintenance and management system for the customer service center, providing full life cycle management of knowledge collection and knowledge retrieval for customer service representatives, business personnel, and management personnel to learn and work The system platform used. [0003] The traditional knowledge base can only collect information offline, adopt menu operation, and be maintained by fixed personnel, which is not conducive to the collection and accurate maintenance of knowledge; the traditional knowledge base adopts a large-scale knowledge storage method, which leads to confusion in the framework of the knowledge base. It is not conducive to the maintenanc...

AI Technical Summary

Problems solved by technology

[0003] The traditional knowledge base can only collect information offline, adopt menu operation, and be maintained by fixed personnel, which is not conducive to the collection and accurate maintenance of knowledge; the traditional knowledge base adopts a large-scale knowledge storage method, which leads to confusion in the framework of the knowledge base. It is not conducive to the maintenance and query of knowledge; the traditional knowledge base has not established a knowledge management assessment index query system, which is not conducive to the establishment of a knowledge management assessment mechanism

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