Business work order allocation method and system

An allocation method and technology for business workers, applied in data processing applications, resources, office automation, etc., can solve problems such as low work order processing efficiency, and achieve the effect of improving work order processing efficiency and saving time and workload.

Inactive Publication Date: 2015-11-11
北京思特奇信息技术股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] The technical problem to be solved by the present invention is to provide a business work order d...

Method used

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  • Business work order allocation method and system
  • Business work order allocation method and system
  • Business work order allocation method and system

Examples

Experimental program
Comparison scheme
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Embodiment 1

[0019] Embodiment 1. A method for allocating business work orders. Combine below Figure 1-Figure 3 The method provided in this embodiment will be described in detail.

[0020] see figure 1 , S1. Collect business work orders, and classify the business work orders according to the business category to which the business work orders belong.

[0021] Specifically, before allocating business work orders, the latest new business work orders are collected. Since these collected business work orders are disorderly, it is necessary to classify and process the collected business work orders. In this embodiment, the business work order is classified according to the business category to which the business work order belongs, and the business work order is divided into multiple categories, and the classified business work order is marked with an identifier of the business category to which it belongs. In addition, the business work order may have a hierarchical linked list relationshi...

Embodiment 2

[0032] Embodiment 2, a business work order distribution system. Combine below Figure 4 The system provided in this embodiment will be described in detail.

[0033] see Figure 4 The system provided in this embodiment includes a collection and classification module 401, a dimension setting module 402, a dimension value range setting module 403, a judgment module 404, a business identification selection module 405, a first business work order allocation module 406 and a second business work order Allocation module 407 .

[0034] The collection and classification module 401 is mainly used for collecting business work orders, and classifying the business work orders according to the business category to which the business work orders belong.

[0035] Specifically, before allocating business work orders, the collection and classification module 401 collects the latest new business work orders. Since these collected business work orders are disorderly, it is necessary to classif...

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Abstract

The present invention discloses a business work order allocation method and a business work order allocation system. The method comprises the steps of: collecting business work orders, and classifying the business work orders according to the business class of the business work orders; allocating the classified business work orders to corresponding work order processing personnel groups according to a preset business work order allocation rule; and in the work order processing personnel groups, circularly and averagely allocating the business work orders of corresponding types to every assigned work order processing personnel. By virtue of the method provided by the present invention, automatic average allocation of the business work orders can be realized, the work order allocation efficiency is high, and the time and the workload of the existing manual business work order extraction and business work order allocation are saved and reduced respectively.

Description

technical field [0001] The invention relates to the technical field of work order distribution, in particular to a business work order distribution method and system. Background technique [0002] In the development process of J2EE / Shell programming business work order allocation, business work order allocation refers to assigning pending work orders / task orders to specific processing personnel for processing operations. Generally, the work order is manually extracted by the processing personnel, or the work order processing personnel are assigned by the management personnel to allocate and process the work order. These development methods are implemented by updating the owner of a single work order, which is suitable for the development of a small number of work orders. However, for the large number of work orders in the customer service center of the telecommunications industry, this development method is insufficient and the processing efficiency is low. And it is imposs...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q10/10
CPCG06Q10/06311
Inventor 杨军
Owner 北京思特奇信息技术股份有限公司
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