Order allocation method and apparatus

Abstract

The present invention discloses an order allocation method and apparatus. The method comprises: receiving a first instruction that is sent by a customer service terminal and that is for allocating an unchecked order to the customer service terminal; according to the first instruction, determining an unchecked order to be allocated to the customer service terminal among unchecked orders; and sending a first instruction response message, which carries order information of the unchecked order, to the customer service terminal, so that a staff member who logs in to the customer service terminal determines whether the unchecked order meets a delivery condition according to the order information. By docking a transfer system of a third party platform with an online customer service system of a seller, an unchecked order of the seller is allocated by the transfer system of the third party platform to the online customer service system, and customer service staff login the online customer service system of the seller via a customer service account to check the unchecked order, thereby improving order checking efficiency, further meeting supply and demand balance of customers at the peak of the Internet ordering, and thus resulting in more profits for the third party platform and the seller.

Description

technical field [0001] The invention relates to the field of mobile Internet and catering industry informatization, in particular to an order distribution method and device. Background technique [0002] Based on advanced technologies such as mobile phones, mobile communications, the Internet, mobile positioning, mobile payment, and cloud computing, catering businesses can carry out marketing and promotion and manage business processes through the Internet, so that customers can remotely order and order food online through mobile phones or other terminals. Production capacity and resources are fully utilized to obtain higher economic benefits. [0003] For example, a merchant can start an order service program on a mobile phone, a computer or other Internet access device to log in to the cloud-based ordering application platform, and a customer can start an ordering application program on a mobile terminal to log in to the cloud-based ordering application platform. The orde...

AI Technical Summary

Problems solved by technology

[0005] The embodiment of the present invention provides an order distribution method and device, which are used to solve the problem that existing Internet ordering has low efficiency for store staff reviewing orders, and it is difficult to meet the ordering needs of customers during the peak ordering period.

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