Method and device for vehicle rescue

Abstract

The present invention provides a method and device for vehicle rescue. The method includes: the rescue system receives a rescue request reported by a faulty vehicle; wherein, the rescue request includes the location information of the faulty vehicle, the identification of the faulty vehicle, and the status information of the faulty vehicle; the rescue The system establishes a rescue task according to the rescue request; the rescue system sends the rescue task to the rescue agency and the call center system respectively, so that the rescue agency can prepare for rescue according to the rescue task, and the call center can The seats in the system arrange rescue for the faulty vehicle according to the rescue task. The vehicle rescue method and device provided by the invention can ensure the timeliness of vehicle rescue.

Description

technical field [0001] Embodiments of the present invention relate to Internet of Vehicles technology, and in particular, to a method and device for vehicle rescue. Background technique [0002] With the development of science and technology and the improvement of people's living standards, cars have entered thousands of households, and corresponding vehicle failures are becoming more and more frequent. [0003] In the prior art, when the vehicle collides or other conditions cause the vehicle to be unable to continue driving, the owner can press the emergency rescue button to report the location of the vehicle to the cloud service platform, and at the same time the vehicle automatically dials the rescue call, Contact the agent of the call center system. After the agent is connected to the rescue call, he will communicate with the owner to learn about the fault status of the vehicle and arrange rescue according to the fault status of the vehicle. [0004] However, after the ...

AI Technical Summary

Problems solved by technology

[0004] However, after the vehicle breaks down, because the agent communicates with the owner by phone to understand the vehicle’s fault condition, and the agent contacts the rescue agency for rescue, a long time delay is caused, and the timeliness of the rescue cannot be guaranteed, and even the owner may be injured. The inability to communicate with the agent makes it impossible for the agent to arrange rescue in a timely and accurate manner according to the fault condition of the vehicle, resulting in more serious losses

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