Information processing equipment and information processing method

Abstract

The invention provides an information processing method and a piece of information processing equipment. The information processing method comprises the steps that first information related to a processed object is acquired, wherein the first information comprises processed object information and first evaluation information about evaluation of the processed object; class information of the processed object is acquired; based on the class information as well as the processed object information and the first evaluation information contained in the first information, first evaluation result information about the processed object is determined according to preset rules; and the first evaluation result information is output.

Description

technical field [0001] The present invention relates to the field of information processing, and more specifically, the present invention relates to an information processing device and an information processing method. Background technique [0002] With the development of information technology, natural language processing technology for analyzing human language has received more and more attention. In natural language processing technology, sentiment analysis is an important task, which aims to discover the subjective emotional tendency contained in the text. Sentiment analysis can be used, for example, to obtain users' positive and negative emotions for the reviewed products in the user's reviews for the products. [0003] However, due to the diversity of enterprise products and the inherent ambiguity of natural language, for a specific product, some seemingly objective factual descriptions not only contain the subjective emotions of users, but also produce completely op...

AI Technical Summary

Problems solved by technology

For example: a user mentions "low sound" in a review, which may be a positive description for a product such as a fan, indicating that the product is quiet and quiet; but it may be a negative description for a product such as a mobile phone, generally indicating an external speaker Or the sound of the earpiece is so low that the user cannot hear alerts or calls clearly

[0004] In traditional sentiment analysis, sentiment polarity can only be analyzed for descriptions containing emotional words such as "beautiful", "ugly", etc., while descriptions such as "small voice" as mentioned above are treated as An objective description does not give it emotional polarity, which leads to the inability to accurately analyze the user's emotion

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