Intelligent response method and system based on context dialogue semantic recognition
A technology of semantic recognition and intelligent response, applied in the field of intelligent response, can solve the problem that the system cannot correctly understand the customer's intention, and achieve the effect of improving customer satisfaction, improving the hit rate of recommendation, and reducing workload.
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[0026] see figure 1 , the intelligent answering system of the present invention comprises mobile equipment, telephone routing, voice-to-text module, answering module and customer service seat display, wherein mobile equipment, telephone routing and voice-to-text module are connected successively, and answering module is connected with mobile equipment, voice to text module respectively , Seat monitor connection.
[0027] There are two main ways for customers to access the intelligent answering system. One is to dial the customer service phone through the mobile device, and convert the text into the answering module through the phone routing and voice-to-text module. The other is to use the APP of the mobile device, online answering The text is directly input to the answering module by means of pages, etc. see figure 2 , the present invention adds context-based dialogue semantics recognition function to the processing method of the traditional intelligent answering system. ...
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