Intelligent response method and system based on context dialogue semantic recognition
A technology of semantic recognition and intelligent response, applied in the field of intelligent response, can solve the problem that the system cannot correctly understand the customer's intention, and achieve the effect of improving customer satisfaction, improving the hit rate of recommendation, and reducing workload.
Inactive Publication Date: 2017-01-25
GUANGZHOU BAILING DATA CO LTD
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The invention discloses an intelligent response method and system based on context dialogue semantic recognition. The method comprises the following steps of: performing formatting and natural language processing on a consulting question to obtain a semantic type of the question, determine a question intention of a user, and extract out keywords; performing answer matching by using a recommend matching algorithm, and outputting hit knowledge points in the form of retrieved results; if no knowledge point with a corresponding matching degree exists, performing structural analysis on the consulting question, and performing semantic recognition on the consulting question in combination with context contents to recompose the consulting question; performing retrieving on the recomposed consulting question; and extracting a suitable answer from retrieval results. According to the method disclosed by the invention, a traditional intelligent response system is improved by virtue of a natural language processing technology, dialogue semantic recognition based on context is added, a user colloquial consulting mode can be effectively processed, the response matching degree of the intelligent response system is promoted, the user experience is greatly improved, and the customer service cost is effectively reduced.
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