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Method and device for managing callback service

A management method and business technology, applied in the direction of monitoring/monitoring/test arrangement, electrical components, automatic switching office, etc., can solve problems such as the inability to accurately measure the quality of the operator's basic call line, achieve optimized experience, improve accuracy and Effectiveness, the effect of optimizing quality

Active Publication Date: 2019-07-16
BEIJING XIAOMI MOBILE SOFTWARE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In order to overcome the problems existing in the related technologies, the embodiments of the present disclosure provide a management method and device for a callback service, which is used to determine the quality of a call-back call of an operator's basic call line by determining the call-back call quality of each call-back call And the area range of poor-quality call lines, which effectively solves the problem that the quality of the operator's basic call lines cannot be accurately measured in related technologies

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  • Method and device for managing callback service
  • Method and device for managing callback service
  • Method and device for managing callback service

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Embodiment Construction

[0071] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary examples do not represent all implementations consistent with the present invention. Rather, they are merely examples of apparatuses and methods consistent with aspects of the invention as recited in the appended claims.

[0072] Figure 1A is a flow chart of a management method for a callback service shown according to an exemplary embodiment, Figure 1B It is a scene diagram of a method for managing a callback service according to an exemplary embodiment; the method for managing a call-back service can be applied to a server (for example: a call-back service server), such as Figure 1A As shown, the management m...

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Abstract

The invention relates to a method and a device for managing callback service. The method comprises steps: the frequency of abnormal callback conversation happening in a set time period and a conversation line to which the abnormal callback conversation belongs are determined; according to the frequency of the abnormal callback conversation and the conversation line to which the abnormal callback conversation belongs, the callback service quality of a server and a problem callback conversation line are determined; and a prompt message is generated, wherein the prompt message is used for prompting the callback service quality of the server and the problem callback conversation line. The technical scheme disclosed by the invention can solve the problem that the quality of an operator basic conversation line in a related technology can not be accurately measured, and the experience of using the callback conversation by the user is optimized.

Description

technical field [0001] The present disclosure relates to the technical field of wireless communication, and in particular to a method and device for managing a callback service. Background technique [0002] Telephone callback technology is a technology that realizes the call between the calling terminal and the called terminal through the basic call line of the operator on the third-party platform. The quality of the call back call is affected by the network transmission line and the basic call line of the operator, so it is difficult to Effectively judge the quality of the call-back call between the calling terminal and the called terminal. In the related technology, the call between the calling terminal and the called terminal can be randomly sampled and recorded, and the testers can manually monitor the call recording to test the quality of the call-back call, but the related technology violates the privacy of the user call, and the random sampling detects The call-back...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/22H04M3/36
CPCH04M3/2209H04M3/2227H04M3/2263H04M3/36
Inventor 汤进赵建凯李明浩
Owner BEIJING XIAOMI MOBILE SOFTWARE CO LTD