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Fault solving method and device thereof

A solution method and solution technology, applied in the field of failure solution methods and devices, can solve the problems of long failure reporting links, failure to get attention and failure solutions in time, and failure to monitor client failure behavior, so as to effectively provide, The effect of improving user experience

Inactive Publication Date: 2017-06-30
ADVANCED NEW TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0005] It can be seen that the application server performs fault monitoring and processing. On the one hand, due to the long fault reporting link, it cannot effectively monitor the fault behavior of the client. On the other hand, because the fault monitoring is not performed for a single user, when a single user encounters When the operation fails, it will not be able to get attention in time and get the corresponding fault solution

Method used

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  • Fault solving method and device thereof
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  • Fault solving method and device thereof

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Embodiment Construction

[0033] When users encounter operation failures in the process of using the application, they generally have to find out the cause of the failure and try to solve the failure. This process generally takes a long time, and it may not be possible to obtain an effective solution in the end. There are many applications that involve operations related to the immediate interests of users, such as fund purchase and redemption, various fund transfers in and out, etc. When such operations fail, users will panic and experience poor experience. This application just provides an idea that can automatically and timely provide a corresponding fault solution for a single user.

[0034] The solution of this application is implemented in the APP client. Such as figure 1 As shown, this application monitors the operation behavior of the logged-in user by setting a monitoring mechanism on the APP client. If the monitoring fails to respond to the user's operation behavior, it will automatically c...

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Abstract

The application relates to the technical field of communications, and in particular relates to a fault solving method and device for immediately obtaining a corresponding fault solution when a fault behavior occurs in a client. The fault solving method provided by the embodiment of the application comprises the following steps: monitoring a user operation behavior by the client; determining fault information corresponding to the user operation behavior when monitoring that the user operation behavior response is failed; and providing the fault solution corresponding to the fault information. The above mentioned fault solution provided by the application can monitor the single user operation behavior at the client, and provides the corresponding fault solution when monitoring that the user operation behavior response is failed, thereby immediately and effectively providing the fault solution for single user, and the user experience is improved.

Description

technical field [0001] The present application relates to the technical field of communications, and in particular to a fault solving method and device. Background technique [0002] Currently, more and more users start to use terminal devices to operate various applications (apps). In the process of operating the app, the user may encounter the situation that the operation fails due to various reasons. [0003] Application servers generally have a set of monitoring systems, and when the number of failures corresponding to certain operations in the monitoring app exceeds a certain threshold, certain fault handling measures will be taken. [0004] When the application server performs fault monitoring, it collects monitoring data across the entire network. Since the monitoring data reporting link is relatively long, it is usually impossible to collect real-time monitoring data. In addition, the main purpose of monitoring the application server is to monitor whether the serve...

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24
CPCH04L41/0631H04L41/0654H04L41/0677
Inventor 廉洁臧悦
Owner ADVANCED NEW TECH CO LTD