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Voice of customer (VOC) based product scoring method and device

A product and sound technology, applied in the field of product rating based on customer voice VOC, can solve problems such as poor conversion of user needs into technical language, low communication efficiency, and greater impact, so as to improve objectivity and referenceability , improve the effect of scoring

Inactive Publication Date: 2017-08-04
BAIC MOTOR CORP LTD
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Problems solved by technology

[0003] However, due to the difference in professionalism between the target users of the car and the R&D technicians, the communication efficiency is not high, and user needs cannot be well translated into technical language
At the same time, the performance parameters in the engineering technical indicators will have conflicts, for example, when the value of one performance parameter increases, it will affect the value of another performance parameter
In the whole vehicle design process, the effect of scoring the performance parameters of the vehicle model is not good, and it is greatly affected by the subjective judgment of the technicians, and the stability is poor

Method used

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  • Voice of customer (VOC) based product scoring method and device
  • Voice of customer (VOC) based product scoring method and device
  • Voice of customer (VOC) based product scoring method and device

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Embodiment Construction

[0017] Embodiments of the present invention are described in detail below, examples of which are shown in the drawings, wherein the same or similar reference numerals designate the same or similar elements or elements having the same or similar functions throughout. The embodiments described below by referring to the figures are exemplary only for explaining the present invention and should not be construed as limiting the present invention. On the contrary, the embodiments of the present invention include all changes, modifications and equivalents coming within the spirit and scope of the appended claims.

[0018] figure 1 It is a schematic flowchart of a product scoring method based on customer voice VOC proposed by an embodiment of the present invention.

[0019] This embodiment is illustrated by taking the VOC-based product rating method configured as a VOC-based product rating device.

[0020] Further, the product scoring device based on the customer voice VOC can be se...

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Abstract

The present invention proposes a product scoring method and device based on customer voice VOC, the product scoring method based on customer voice VOC includes determining a plurality of performance parameters of the product to be rated, and determining a plurality of scoring items for scoring the product to be rated; Multiple performance parameters and multiple scoring items generate a fuzzy transformation model, and determine the scoring model corresponding to the fuzzy transformation model; determine the target value of each performance parameter from multiple technical target values ​​of the product to be scored based on the ant colony algorithm; The target value of each performance parameter and the scoring model are used to score the product to be rated. The invention can effectively improve the objectivity and referenceability of product scoring in the technical field of automobile engineering, and improve the scoring effect.

Description

technical field [0001] The invention relates to the technical field of automobile engineering, in particular to a method and device for scoring products based on customer voice VOC. Background technique [0002] With the development of automobile engineering technology, the number of automobiles per capita in China continues to increase. In the process of research and development of new models, market research is required in the early stage. [0003] However, due to the difference in professionalism between the target users of the car and the R&D technicians, the communication efficiency is not high, and user needs cannot be well translated into technical language. At the same time, the performance parameters in the engineering technical indicators will have conflicts, for example, when the value of one performance parameter increases, it will affect the value of another performance parameter. In the whole vehicle design process, the effect of scoring the performance param...

Claims

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Application Information

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IPC IPC(8): G06Q30/02G06N3/00
CPCG06Q30/0282G06N3/006
Inventor 贾世鹏张立玲刘明卓张楠尹艳
Owner BAIC MOTOR CORP LTD
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