Taxi service evaluation method based on two-dimensional code collection

Abstract

The invention relates to a taxi service evaluation method based on two-dimensional code collection. An adopted taxi service evaluation system based on two-dimensional code collection includes a two-dimensional code on a taxi, a background management system and a mobile terminal. The system of offline service evaluation of a passenger on a taxi driver is realized through the two-dimensional code; by using a mobile phone to scan the exclusive two-dimensional code, which is on a label in the taxi, of the taxi in a taxi taking process, the passenger can carry out service evaluation on the ridden taxi on aspects of service experience, safe driving, taxi appearance and the like, upvote or complain, make suggestions for improvement, and feed back the suggestions to a relevant management department; and arrangement and analysis of taxi business assessment data are formed.

Description

technical field [0001] The invention relates to the communication field, in particular to a taxi service evaluation method based on two-dimensional code collection. Background technique [0002] There are two main types of service evaluations for taxi drivers. One is that passengers call complaints, and the customer service center performs manual registration. It is still a relatively traditional call center service model, which has high investment costs and single service evaluation content. , the problem of low efficiency; the other is that it needs to rely on a proprietary APP to provide more detailed evaluation information. The evaluation process is relatively complicated, which greatly weakens the motivation of passengers to evaluate. Contents of the invention [0003] The technical problem to be solved by the present invention is to provide a taxi service evaluation method based on two-dimensional code collection, which can simply and quickly perform service evaluati...

AI Technical Summary

Problems solved by technology

[0002] There are two main types of service evaluations for taxi drivers. One is that passengers call complaints, and the customer service center performs manual registration. It is still a relatively traditional call center service model, which has high investment costs and single service evaluation content. , the problem of low efficiency; the other is that it needs to rely on a proprietary APP to provide more detailed evaluation information. The evaluation process is more complicated, which greatly weakens the motivation of passengers to evaluate

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