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A Control System of Automatic Traffic Distribution Switchboard

A control system and automatic telephone service technology, applied in the field of electronic information, can solve problems such as affecting the work efficiency of enterprises, unable to display customer information by operators, and reducing the office efficiency of operators, so as to reduce customer waiting time, improve service quality, and improve office efficiency. Effect

Active Publication Date: 2022-04-19
ZHEJIANG NORMAL UNIV XINGZHI COLLEGE
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] With the development of electronic technology, people put motor components into the telephone exchange, which effectively improves the intelligence and automation of the telephone exchange, and realizes the purpose of automatic wiring. , the existing telephone exchange can only control and classify the incoming calls, but cannot display customer information to the operator, which reduces the office efficiency of the operator and affects the work efficiency of the enterprise

Method used

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  • A Control System of Automatic Traffic Distribution Switchboard
  • A Control System of Automatic Traffic Distribution Switchboard
  • A Control System of Automatic Traffic Distribution Switchboard

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0055] see Figure 1-7 , an automatic traffic distribution switch control system, including a switch and a central processor, a central processor is installed in the switch, and the central processor is respectively connected with an IVR connection unit, an operator connection unit, a customer database unit, a traffic distribution unit and Caller number identification unit, IVR connection unit includes front IVR module and rear IVR module, operator connection unit includes business processing module, business query module and customer information display module, customer database unit includes customer information module, customer classification module And the VIP customer dedicated line module, the traffic distribution unit includes a work and rest time control module, customer demand control module and customer message classification module, and the caller number identification unit includes an old customer identification module, a new customer determination module and a mali...

Embodiment 2

[0064] see Figure 1-7 , where the same or corresponding components as those in Embodiment 1 use the corresponding reference numerals as in Embodiment 1, and for the sake of simplicity, only the differences from Embodiment 1 will be described below. The difference between this embodiment 2 and embodiment 1 is: please refer to image 3 , the classification method of the customer classification module is:

[0065] S1. According to the customer basic data in the customer information module, classify customers according to service time and service business;

[0066] S2. Classification according to service time: customers whose service time is N years or more are classified as VIPs, customers, and the rest are ordinary customers;

[0067] S3. Classification by service business: Customers whose annual average value of service business meets H yuan and above are classified as VIP customers, and the rest are ordinary customers. Classify customers according to their service time and...

Embodiment 3

[0069] see Figure 1-7 , where the same or corresponding components as those in Embodiment 1 use the corresponding reference numerals as in Embodiment 1, and for the sake of simplicity, only the differences from Embodiment 1 will be described below. The difference between this embodiment 3 and embodiment 1 is: please refer to Figure 4 , the allocation method of the traffic allocation unit is:

[0070] S1. After the caller number identification unit classifies and judges the caller, the IVR connection unit inquires about the customer's needs, and the traffic distribution unit allocates the caller;

[0071]S2. If the customer's call time is during normal working hours, the customer demand control module judges the customer demand, and the customer classification control module connects the customer to the operator connection unit according to the determined customer identity, and the operator performs business processing according to the customer demand;

[0072] S3. If the c...

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Abstract

The invention discloses an automatic traffic distribution switch control system, which belongs to the field of electronic information. An automatic traffic distribution switch control system includes a switch and a central processor. The central processor is installed in the switch, and the central processing The device is respectively connected with an IVR connection unit, an operator connection unit, a customer database unit, a traffic distribution unit, and an incoming call number identification unit. The customer database unit, the traffic allocation unit, and the incoming call number identification unit can cooperate with each other, so that the operator can connect the customer Before making a call, it can effectively obtain the basic information and needs of customers, which is conducive to the operator to provide targeted services, effectively saves the time of customers and operators, improves the office efficiency of the telephone service, improves the overall work efficiency of the enterprise, and effectively conducts customer service through the customer database unit. Classify, distinguish and value important customers, and effectively ensure the sustainable development of enterprise business.

Description

technical field [0001] The invention relates to the field of electronic information, and more specifically relates to an automatic traffic distribution switch control system. Background technique [0002] A switch means "switch" and is a network device used for electrical (optical) signal forwarding. It can provide an exclusive electrical signal path for any two network nodes connected to the switch. The most common switches are Ethernet switches. Other common ones are telephone voice switches, fiber optic switches, etc. Switching is a general term for technologies that send the information to be transmitted to the corresponding route that meets the requirements by manually or automatically completing the method according to the needs of the two ends of the communication. [0003] A telephone exchange is a special-purpose private exchange. It has a number of telephones sharing the outside line, which is suitable for agencies, groups, small and medium-sized enterprises an...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/51H04M3/523H04M3/42H04M3/22G06F16/906
CPCH04M3/5166H04M3/523H04M3/42042H04M3/2227G06F16/906
Inventor 林祝亮
Owner ZHEJIANG NORMAL UNIV XINGZHI COLLEGE
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