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Service interaction method and apparatus

A business and business connection technology, applied in the interactive field based on Internet business, can solve problems such as poor customer experience, and achieve the effect of alleviating poor customer experience

Inactive Publication Date: 2017-11-21
SHANGHAI VIEW VALLEY TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In view of this, the purpose of the present invention is to provide a business interaction method and device to alleviate the technical problem of poor customer experience existing in the existing Internet business interaction technology

Method used

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  • Service interaction method and apparatus
  • Service interaction method and apparatus

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0049] A service interaction method provided by an embodiment of the present invention, such as figure 1 shown, including:

[0050] Step S102, obtaining the service connection request sent by the customer's terminal device, wherein the service connection request includes the service content of the service to be connected;

[0051] Step S104, push a business simulation scene to the terminal device according to the service connection request, wherein the business simulation scene is a simulation scene of a business environment providing business content.

[0052] It should be noted that the service interaction method mentioned in the embodiment of the present invention is applied to the server.

[0053] Specifically, after a customer is interested in a service based on the Internet, the customer sends a service connection request to the server from his terminal device through the Internet, and the service connection request includes the service content of the service to be conn...

Embodiment 2

[0079] A service interaction device provided by an embodiment of the present invention, such as image 3 shown, including:

[0080] The first obtaining module 100 is used to obtain the service connection request sent by the customer's terminal device, wherein the service connection request includes the service content of the service to be connected;

[0081] The first pushing module 200 is configured to push a business simulation scene to the terminal device according to a service connection request, wherein the business simulation scene is a simulation scene of a business environment that provides business content.

[0082] In the embodiment of the present invention, through the service connection request acquired by the first acquisition module 100, the first push module 200 pushes a business simulation scene to the customer's terminal device, wherein the business simulation scene is a simulation scene of a business environment that provides business content , so that after...

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Abstract

The invention provides a service interaction method and apparatus, and relates to the field of interaction technology based on Internet services. The method comprises the following steps: obtaining a service connection request sent by a terminal device of a user, wherein the service connection request comprises service contents of to-be-connected service; pushing a business simulation scene to the terminal device according to the service connection request, wherein the business simulation scene is a simulation scene of a business environment providing the service contents. By adoption of the service interaction method and apparatus provided by the invention, the technical problem of poor customer experience n the existing Internet service interaction technology is relieved.

Description

technical field [0001] The invention relates to the technical field of Internet-based business interaction, in particular to a business interaction method and device. Background technique [0002] The Internet connects universities, companies, scientific research departments, military and government organizations in different countries, forming a huge information and service network. The Internet not only provides people with various simple and fast means of communication and information retrieval, but more importantly, it provides people with huge information resources and service resources. In view of the convenience, timeliness, and wide coverage of Internet use, the Internet has become an important platform for all walks of life to handle affairs. [0003] At present, in most Internet services, Internet users on both sides of the business communicate through IM instant messaging software, e-mail, etc., or communicate via telephone. Compared with the face-to-face commun...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/06H04N7/14
CPCH04L65/40H04L65/1069H04N7/141H04N7/147
Inventor 桑墒薛天侃
Owner SHANGHAI VIEW VALLEY TECH
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