Logistics crowdsourcing delivery order screening method and device
An order and crowdsourcing technology, which is applied in the field of screening methods and devices for logistics crowdsourcing distribution orders, can solve problems affecting customer experience and achieve the effect of ensuring user experience, ensuring no degradation, and reducing customer complaints
Active Publication Date: 2017-12-08
BEIJING JINGDONG ZHENSHI INFORMATION TECH CO LTD
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Problems solved by technology
[0004] However, the disadvantage of this logistics distribution method is that the rules for selecting crowdsourcing logistics orders are relatively simple, so the selected orders may not be optimal, so it is very likely to affect the customer experience of people who are sensitive to the quality of delivery services
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[0032] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention more clear, the embodiments of the present invention will be further described in detail below in conjunction with the accompanying drawings. Here, the exemplary embodiments and descriptions of the present invention are used to explain the present invention, but not to limit the present invention.
[0033] Those skilled in the art know that the embodiments of the present invention can be implemented as a system, device, device, method or computer program product. Therefore, the present disclosure may be embodied in the form of complete hardware, complete software (including firmware, resident software, microcode, etc.), or a combination of hardware and software.
[0034] Such as figure 1 As shown, it is a flow chart of a logistics crowdsourcing order screening method provided by the present invention, the method includes:
[0035] Step S101: Obtain the order in...
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The invention provides a logistics crowdsourcing delivery order screening method and device. The method comprises the steps that order information of to-be-delivered orders and the quantity of the to-be-delivered orders are acquired; the orders capable of being delivered in a crowdsourcing mode and the quantity of the orders are selected from the to-be-delivered orders according to primary conditions; the sensitivity of a customer on delivery service quality is calculated according to the orders capable of being delivered in the crowdsourcing mode; service quality of all crowdsourcing personnel is calculated according to entire crowdsourcing personnel information; the maximum delivery ability of the crowdsourcing personnel is calculated according to the service quality of online crowdsourcing personnel; the self-delivery ability of delivery personnel is calculated according to on-duty delivery personnel information; and an order increment is calculated according to the quantity of the orders and the self-delivery ability, and delivery is performed according to a matching delivery mode. Through the logistics crowdsourcing delivery order screening method and device, the optimal orders conforming to crowdsourcing delivery can be screened out of a business system automatically and distributed to the crowdsourcing personnel for delivery. In this way, it can be ensured that user experience is not lowered, customer complaints are reduced, and pleasant shopping experience of the customer is ensured.
Description
technical field [0001] The invention relates to the field of logistics distribution and computer software, in particular to a method and device for screening logistics crowdsourcing distribution orders. Background technique [0002] The employees of JD Logistics are all JD employees, with high controllability and high professionalism, so the delivery service provided is relatively high-quality; the employees of crowdsourcing distribution are social labor, not JD employees, and the overall average controllability and professionalism Relatively low, so the delivery service quality is lower than that of JD Logistics. When Jingdong Mall conducts promotions, the order volume will increase suddenly. For example, when encountering store celebration promotions, the average daily delivery order volume will be double or even triple the usual amount. When engaging in promotional activities, it is necessary to use crowdsourcing to solve the last mile delivery problem of orders that exc...
Claims
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Login to View More IPC IPC(8): G06Q10/08G06Q30/06G06Q50/28
CPCG06Q10/083G06Q30/0635G06Q10/08
Inventor 李鹏涛曾李发
Owner BEIJING JINGDONG ZHENSHI INFORMATION TECH CO LTD