Fault processing method and device

A fault handling method and fault technology, applied in the field of the Internet of Things, can solve problems such as single method, low efficiency of troubleshooting of household appliances, and user operation errors

Inactive Publication Date: 2017-12-15
SHENZHEN SHENGLU IOT COMM TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

Some home appliance failures may be caused by user operation errors, or some home appliance failures may be caused by damage to the configuration module in the home appliance
However, the current way to deal with home appliance failures is single, and it is impossible to determine the way to deal with the failure in time according to the specific type of home appliance failure, resulting in low efficiency in handling home appliance failures and reducing user experience

Method used

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  • Fault processing method and device
  • Fault processing method and device
  • Fault processing method and device

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Embodiment Construction

[0066] In order to enable those skilled in the art to better understand the solutions of the present invention, the following will clearly and completely describe the technical solutions in the embodiments of the present invention in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0067] The terms "first", "second" and the like in the description and claims of the present invention and the above drawings are used to distinguish different objects, rather than to describe a specific order. Furthermore, the terms "include" and "have", as well as any variations thereof, are intended to cover a non-exclusive inclusion. For exam...

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Abstract

The embodiment of the invention discloses a household electrical appliance fault processing method and device. The method comprises the steps of determining fault types of network household electrical appliances according to fault information packets when the fault information packets uploaded by the network household electrical appliances are received; determining repair objects corresponding to the fault types according to the fault types of the network household electrical appliances, wherein the repair objects comprise a household user terminal or manufacturer after sale servers of the network household electrical appliances; and sending the fault information packets to the repair objects. According to the embodiment of the invention, fault processing modes can be determined timely according to specific household electrical appliance fault types, thereby improving the household electrical appliance fault processing efficiency and improving the user experience.

Description

technical field [0001] The invention relates to the technical field of the Internet of Things, and in particular to a method and equipment for troubleshooting a household appliance failure. Background technique [0002] With the popularization of the Internet of Things, home appliances are gradually realizing intelligent networking. Compared with ordinary household appliances, intelligent network home appliances have communication modules, which can perform long-distance communication through the network. For example, when a smart network home appliance fails, the specific fault information can be reported to the home appliance manufacturer through the network or sent to the relevant mobile device, so that the smart network home appliance can be repaired in time and ensure the service life of the smart network home appliance. With more and more intelligent network appliances in the family, there are more and more types of home appliance failures. Some home appliance failur...

Claims

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Application Information

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IPC IPC(8): H04L12/24
CPCH04L41/0677H04L41/0681H04L41/0686
Inventor 杜光东
Owner SHENZHEN SHENGLU IOT COMM TECH CO LTD
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