Method, device, server and storage medium for generating answers to fault diagnosis questions

A technology for diagnosis and questions, applied in the generation method of answers to fault diagnosis questions, servers and storage media, and devices, which can solve problems such as long answer cycle, large number of manual participation, and failure of intelligent answering system to give corresponding answers. Achieve the effect of shortening the response time and saving manpower

Active Publication Date: 2021-06-11
BAIDU ONLINE NETWORK TECH (BEIJIBG) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In the process of realizing the present invention, the inventor found the following technical problem: if the question raised by the user is to report the current fault and requires customer service to give the cause of the fault, the intelligent answering system cannot give a corresponding answer
For this type of problem, it can only be forwarded to the corresponding R&D personnel through customer service, and the R&D personnel will conduct an investigation, and then send the corresponding results to the user. Not only the response cycle is long, but also requires a lot of manual participation

Method used

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  • Method, device, server and storage medium for generating answers to fault diagnosis questions
  • Method, device, server and storage medium for generating answers to fault diagnosis questions
  • Method, device, server and storage medium for generating answers to fault diagnosis questions

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Embodiment 1

[0030] The present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, but not to limit the present invention. In addition, it should be noted that, for the convenience of description, only some structures related to the present invention are shown in the drawings but not all structures.

[0031] figure 1 It is a flow chart of the method for generating answers to fault diagnosis questions provided by Embodiment 1 of the present invention. This embodiment is applicable to the situation where replies are automatically generated for fault diagnosis questions. This method can be implemented by a device for generating answers to fault diagnosis questions Execute, specifically include the following steps:

[0032] Step 110, extracting diagnostic problem categories and diagnostic parameters from the probl...

Embodiment 2

[0055] figure 2 It is a flowchart of a method for generating answers to fault diagnosis questions provided by Embodiment 2 of the present invention. This embodiment is optimized on the basis of the above embodiments. Specifically, the extraction of diagnostic problem categories and diagnostic parameters from the questions asked is specifically optimized as follows: select the corresponding extraction parameter model according to the problem categories: use the The extracted parameter model extracts diagnostic parameters from the problem.

[0056] see figure 2 , the method for generating answers to the fault diagnosis class questions, including:

[0057] Step 210, extracting diagnostic question categories from the questions asked.

[0058] Step 220: Select a corresponding extracted parameter model according to the problem category, and use the extracted parameter model to extract diagnostic parameters from the problem.

[0059] Different problems correspond to different p...

Embodiment 3

[0065] image 3 It is a flowchart of a method for generating answers to fault diagnosis questions provided by Embodiment 3 of the present invention. This embodiment is optimized on the basis of the above embodiments. Specifically, after using the extracted parameter model to extract the diagnostic parameters from the problem, and before selecting the corresponding diagnostic application programming interface according to the diagnostic problem category, add The steps are as follows: when the diagnostic parameters cannot be extracted from the problem by using the extracted parameter model, provide an information supplement template; receive the information added by the user according to the information supplement template, and extract the diagnostic parameters according to the information.

[0066] see image 3 , the method for generating answers to the fault diagnosis questions, including:

[0067] Step 310, extracting diagnostic question categories from the questions asked....

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Abstract

The embodiment of the invention discloses a method, device, server and storage medium for generating answers to fault diagnosis questions. Wherein, the method includes: extracting the diagnosis problem category and diagnosis parameters from the questions asked; selecting the corresponding diagnosis application programming interface according to the diagnosis question category; passing the diagnosis parameters into the diagnosis application programming interface; according to The diagnostic application program interface generates a reply to the troubleshooting result of the data stream of the diagnostic parameter. Answers to fault diagnosis questions can be automatically generated according to user questions, and answers can be given without manual intervention, which not only shortens the time for answering questions, but also saves a lot of manpower.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of intelligent responses, and in particular to a method, device, server and storage medium for generating answers to fault diagnosis questions. Background technique [0002] With the rapid development of computer information and Internet technology, customer service is gradually developing in the direction of networking, intelligence and personalization. It is necessary to provide a large number of customer service personnel to answer questions raised by customers through the network to meet customers' information consultation needs. . [0003] In recent years, with the development of intelligent technology, intelligent response systems have been widely adopted to achieve the purpose of 24-hour online consultation services. The essence of intelligent customer service is a response system, and its processing flow can be roughly divided into three parts: problem analysis, information...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/332G06F16/33G06F16/35
CPCG06F16/3329G06F16/3334G06F16/334G06F16/353
Inventor 叶璐杨丽霞许阳
Owner BAIDU ONLINE NETWORK TECH (BEIJIBG) CO LTD
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