Right and interest information management method, apparatus, device and computer readable storage medium

Abstract

The embodiments of the present invention disclose a right and interest information management method, a right and interest information management apparatus, a right and interest information managementdevice and a computer readable storage medium. The method includes the following steps that: a communication connection with a service channel is established, wherein the service channel is a communication channel between an agent and a client; the communication data of the agent and the client are obtained through the service channel; the communication data are synchronized to a Hadoop system, the communication data are analyzed and processed through the Hadoop system, so that dimension right and interest information corresponding to the client can be obtained; the dimension right and interest information is stored in a preset dimension right and interest information template according to a preset information arrangement rule, so that a right and interest information table can be generated; and the right and interest information table is sent to an agent terminal. With the right and interest information management method, apparatus, device and computer readable storage medium of theinvention adopted, the agent can track client rights and interests which are handled by the agent according to the right and interest information table, and therefore, adhesion between the agent and the client can be increased, and the purchasing experience of a user can be improved.

Description

technical field [0001] The present application relates to the field of information technology, and in particular to a rights and interests information management method, device, equipment and computer-readable storage medium. Background technique [0002] At present, there are various marketing and customer feedback activities in the sales process. For example, in the sales process of property insurance telemarketing, there are various rights and interests presented to customers such as gift coupons, membership cards, coupons or bonus cards. The above-mentioned rights and interests can be obtained during the purchase process, but many customers will not use these rights and interests at the time. At the same time, the later agent sales do not track the rights and interests of customers, and cannot effectively help customers manage the rights and interests, such as viewing the rights and interests of rights and interests , usage status, usage time, expiry date and number of r...

AI Technical Summary

Problems solved by technology

[0002] At present, there are various marketing and customer feedback activities in the sales process. For example, in the sales process of property insurance telemarketing, there are various rights and interests presented to customers such as gift coupons, membership cards, coupons or bonus cards. The above-mentioned rights and interests can be obtained during the purchase process, but many customers will not use these rights and interests at the time. At the same time, the later agent sales do not track the rights and interests of customers, and cannot effectively help customers manage the rights and interests, such as viewing the rights and interests of rights and interests , usage status, usage time, expiry date and number of receipts, etc.

Therefore, customers cannot be better served, affecting the user's purchase experience, and thus losing some customers

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