A speech recognition processing method of an insurance product and a server

A speech recognition and processing method technology, applied in the server, the speech recognition processing method of insurance products, the computer equipment and the storage medium field, can solve the problems of long time, affecting the efficiency of products, low efficiency of insurance products, etc., to improve efficiency and improve The effect of the buying experience

Pending Publication Date: 2019-06-04
ONE CONNECT SMART TECH CO LTD SHENZHEN
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This method for users to choose insurance products takes a long time, which seriously affects the efficiency of users to purchase products
The invention aims to solve the problem of low efficiency when users choose to purchase insurance products

Method used

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  • A speech recognition processing method of an insurance product and a server
  • A speech recognition processing method of an insurance product and a server
  • A speech recognition processing method of an insurance product and a server

Examples

Experimental program
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no. 1 example

[0048] refer to figure 2 Shown is a schematic diagram of the program modules of the speech recognition processing system of the insurance product in the first embodiment of the present invention.

[0049]In this embodiment, the speech recognition processing system 24 of the insurance product includes a series of computer program instructions stored in the memory 21. When the computer program instructions are executed by the processor 22, the various embodiments of the present invention can be realized. Speech recognition processing operations for insurance products. In some embodiments, based on the specific operations realized by each part of the computer program instructions, the voice recognition processing system 24 of insurance products can be divided into one or more modules. For example, in figure 2 Among them, the voice recognition processing system 24 of the insurance product can be divided into a first acquisition module 201 , a recognition module 202 , a semanti...

no. 2 example

[0063] see image 3 , is a schematic diagram of the program modules of the voice recognition processing system for insurance products according to the second embodiment of the present invention.

[0064] In this embodiment, in addition to the first acquisition module 201, recognition module 202, semantic analysis module 203, matching module 204 and output module 205 in the first embodiment, the speech recognition processing system 24 of the insurance product also includes It includes a second acquisition module 206 , a classification module 207 and a training module 208 .

[0065] The second acquiring module 206 is adapted to acquire multiple insurance product information.

[0066] Specifically, before acquiring the voice information of the user, the second acquiring module 206 acquires information of multiple insurance products, wherein the information of each insurance product at least includes: age of the insured, type of insurance, insurance amount, payment Payment metho...

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PUM

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Abstract

The embodiment of the invention discloses a voice recognition processing method of an insurance product and a server. The method comprises the steps of obtaining voice information input by a user froma terminal; identifying the voice information as text information; carrying out word segmentation processing on the text information by combining a special vocabulary library and a natural language library related to the insurance product; and performing sentence type matching and semantic analysis on the text message subjected to word segmentation processing to obtain search keyword informationof the user, matching the search keyword information with a stored insurance product classifier, and outputting an insurance product in the insurance product classifier with the highest matching degree as a search result to a terminal. According to the voice recognition processing method for the insurance product and the server, the most appropriate insurance product can be recommended to the user, the efficiency of selecting and purchasing the product by the user is improved, and the purchase experience of the user is improved.

Description

technical field [0001] The invention relates to the field of voice recognition, in particular to a voice recognition processing method for insurance products, a server, computer equipment and a storage medium. Background technique [0002] At present, when users purchase insurance products, they manually select insurance products that roughly meet the requirements by selecting the classification of insurance products, scope of coverage, age stage, etc. However, even after determining the insurance classification, insurance coverage, and age stage of the insurance product that needs to be purchased, there are still multiple insurance products that need to be selected by the user. At this time, the user needs to carefully read the product introduction content of the insurance product. Only after comparing the details can we find the insurance products that meet the actual needs of users. This method for users to select insurance products is time-consuming, which seriously aff...

Claims

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Application Information

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IPC IPC(8): G06F17/27G06F16/33G10L15/22G06Q40/08
Inventor 张誉怀邱寒张敏
Owner ONE CONNECT SMART TECH CO LTD SHENZHEN
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