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Emotion identification-based voice quality inspection method and device, apparatus and storage medium

An emotion recognition and speech technology, applied in speech analysis, character and pattern recognition, acquisition/recognition of facial features, etc., to achieve high processing efficiency and save labor costs

Active Publication Date: 2018-02-16
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Embodiments of the present invention provide a voice quality inspection method, device, equipment, and storage medium based on emotion recognition, so as to solve the problems existing in the current manual sampling inspection method for voice quality inspection

Method used

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  • Emotion identification-based voice quality inspection method and device, apparatus and storage medium
  • Emotion identification-based voice quality inspection method and device, apparatus and storage medium
  • Emotion identification-based voice quality inspection method and device, apparatus and storage medium

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Embodiment 1

[0026] figure 1 The speech quality inspection method based on emotion recognition in this embodiment is shown. The voice quality inspection method based on emotion recognition is applied to terminal devices of financial institutions such as banks, securities, insurance and P2P (peer-to-peerlending, P2P for short) or other institutions that require emotion recognition. Identify the speaker's speech data to be tested to determine the speaker's emotion. Among them, terminal devices include but are not limited to devices such as PCs, smart phones, tablets, and customer service voice question-and-answer systems. In this embodiment, the terminal device is a voice question answering system for customer service. like figure 1 Shown, this voice quality inspection method based on emotion recognition comprises the steps:

[0027] S10: Obtain the voice data to be tested.

[0028] Wherein, the speech data to be tested refers to the speech data of the speaker collected by the terminal ...

Embodiment 2

[0073] Corresponding to the voice quality inspection method based on emotion recognition in embodiment 1, Figure 5 A functional block diagram of an emotion recognition-based speech quality inspection device corresponding to the emotion recognition-based speech quality inspection method in Embodiment 1 is shown. like Figure 5 As shown, the speech quality inspection device based on emotion recognition includes a speech data acquisition module 10 to be tested, a speech data feature acquisition module 20 , an emotion recognition result acquisition module 30 and an emotion recognition result feedback module 40 . Wherein, the implementation functions of the speech data acquisition module 10 to be tested, the speech data feature acquisition module 20, the emotion recognition result acquisition module 30 and the emotion recognition result feedback module 40 correspond to the steps corresponding to the speech quality inspection method based on emotion recognition in the embodiment C...

Embodiment 3

[0095] This embodiment provides a computer-readable storage medium, and a computer program is stored on the computer-readable storage medium. When the computer program is executed by a processor, the voice quality inspection method based on emotion recognition in Embodiment 1 is implemented. In order to avoid repetition, here No longer. Alternatively, when the computer program is executed by the processor, the functions of the modules / units in the emotion recognition-based speech quality inspection device in Embodiment 2 are implemented, and details are not repeated here to avoid repetition.

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Abstract

The present invention discloses an emotion identification-based voice quality inspection method and device, an apparatus and a storage medium. The emotion identification-based voice quality inspectionmethod comprises the steps of obtaining the to-be-tested voice data; sending the to-be-tested voice data to a voice emotion identification platform for emotion identification; sending an emotion identification result to a correlated terminal, so that the correlated terminal displays the emotion identification result. The emotion identification-based voice quality inspection method has the advantages of being high in efficiency and low in labor cost when identifying the emotions.

Description

technical field [0001] The present invention relates to the technical field of speech quality inspection, in particular to a speech quality inspection method, device, equipment and storage medium based on emotion recognition. Background technique [0002] Banks, securities, insurance and P2P (peer-to-peer lending, hereinafter referred to as P2T) and other service institutions have customer service voice question and answer systems, and the agents of the service institutions provide services to customers through the customer service voice question and answer system. Voice quality inspection is to monitor the calls between agents and customer service to evaluate the quality inspection results such as call quality, service quality, business resolution quality and satisfaction, so as to improve service quality based on the quality inspection results. At present, voice quality inspection is mainly carried out by manual sampling inspection, which has the problems of low sampling e...

Claims

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Application Information

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IPC IPC(8): G10L25/63G06K9/00H04M3/51
CPCH04M3/5175G10L25/63G06V40/174
Inventor 梁浩王健宗肖京
Owner PING AN TECH (SHENZHEN) CO LTD
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