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Speech quality inspection method, device, equipment and storage medium based on emotion recognition

An emotion recognition and speech technology, applied in speech analysis, character and pattern recognition, acquisition/recognition of facial features, etc., to achieve the effect of saving labor costs and high processing efficiency

Active Publication Date: 2019-08-27
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Embodiments of the present invention provide a voice quality inspection method, device, equipment, and storage medium based on emotion recognition, so as to solve the problems existing in the current manual sampling inspection method for voice quality inspection

Method used

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  • Speech quality inspection method, device, equipment and storage medium based on emotion recognition
  • Speech quality inspection method, device, equipment and storage medium based on emotion recognition
  • Speech quality inspection method, device, equipment and storage medium based on emotion recognition

Examples

Experimental program
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Embodiment 1

[0026] figure 1 The speech quality inspection method based on emotion recognition in this embodiment is shown. The voice quality inspection method based on emotion recognition is applied in the terminal equipment of financial institutions such as banks, securities, insurance and P2P (peer-to-peerlending, peer-to-peer lending, referred to as P2P) or other institutions that need to perform emotion recognition. Identify the speaker's speech data to be tested to determine the speaker's emotion. Among them, the terminal equipment includes but is not limited to PC terminal, smart phone, tablet computer, customer service voice question answering system and other equipment. In this embodiment, the terminal device is a customer service voice question and answer system. like figure 1 As shown, the speech quality inspection method based on emotion recognition includes the following steps:

[0027] S10: Acquire the voice data to be tested.

[0028] Among them, the voice data to be te...

Embodiment 2

[0073] Corresponding to the speech quality inspection method based on emotion recognition in Embodiment 1, Figure 5 A principle block diagram of the speech quality inspection device based on emotion recognition corresponding to the speech quality inspection method based on emotion recognition in Embodiment 1 is shown. like Figure 5 As shown, the speech quality inspection device based on emotion recognition includes a speech data acquisition module 10 to be tested, a speech data feature acquisition module 20 , an emotion recognition result acquisition module 30 and an emotion recognition result feedback module 40 . Among them, the implementation functions of the speech data acquisition module 10 to be tested, the speech data feature acquisition module 20, the emotion recognition result acquisition module 30 and the emotion recognition result feedback module 40 correspond to the steps of the speech quality inspection method based on emotion recognition in the embodiment one by...

Embodiment 3

[0095] This embodiment provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium. When the computer program is executed by the processor, the voice quality inspection method based on emotion recognition in Embodiment 1 is implemented. To avoid repetition, here No longer. Alternatively, when the computer program is executed by the processor, the functions of each module / unit in the speech quality inspection apparatus based on emotion recognition in Embodiment 2 are implemented, and to avoid repetition, details are not repeated here.

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Abstract

The invention discloses a voice quality inspection method, device, equipment and storage medium based on emotion recognition. The voice quality inspection method based on emotion recognition includes: acquiring voice data to be tested; sending the voice data to be tested into a voice emotion recognition platform for emotion recognition; and sending the emotion recognition result to an associated terminal, so that the associated terminal displays the emotion recognition result. The speech quality inspection method based on emotion recognition has the advantages of high efficiency and low labor cost when performing emotion recognition.

Description

technical field [0001] The present invention relates to the technical field of speech quality inspection, in particular to a speech quality inspection method, device, equipment and storage medium based on emotion recognition. Background technique [0002] Service institutions such as banks, securities, insurance and P2P (peer-to-peer lending, hereinafter referred to as P2T) are equipped with a customer service voice question and answer system, and the agents of the service institution provide services to customers through the customer service voice question and answer system. Voice quality inspection is to monitor the calls between agents and customer service to evaluate the quality inspection results such as call quality, service quality, business resolution quality and satisfaction, so as to improve service quality based on the quality inspection results. At present, the voice quality inspection mainly adopts the manual sampling method for quality inspection, which has the...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G10L25/63G06K9/00H04M3/51
CPCH04M3/5175G10L25/63G06V40/174
Inventor 梁浩王健宗肖京
Owner PING AN TECH (SHENZHEN) CO LTD
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