Queue management system and method

Abstract

The invention provides a queue management system and method and is applied to the clinic room queuing process. The method comprises steps that S102, the patient information is checked in based on theregistered information of a patient, and the check-in time is recorded; S104, after the treatment process is ended, the patient information is checked out, and the check-out time is recorded; S106, according to the duration of the check-in check-out process and the present patient quantity of a queue, queue characteristics are generated; S108, the S102, S104 and S106 are repeated, and the queue characteristics are dynamically acquired; and S110, queues for new patients are arranged according to queuing rules and the queue characteristics. The method is advantaged in that based on specific conditions of a clinic room, queue distribution can be flexibly adjusted, the time of the patients is saved, difference of queue waiting is further ameliorated, and efficient and ordered queue managementis carried out.

Description

technical field [0001] The invention relates to the field of medical systems, in particular to a queue management method and a queue management system. Background technique [0002] With the increasing demand for informatization in the medical field, computer systems have also been introduced into the registration system to manage the order of registration, especially in large tertiary hospitals. become indispensable. Because there are various complex situations such as first-time patients and returning patients, patients with different disease levels, patients with different identities, different doctors' consultation hours, and various patients with different urgency and priority levels. The problem is that the existing queue management system is only based on the registered serial number, and the weight of the registered number is superimposed for sorting. It cannot manage the queue reasonably and adjust the queue flexibly. It is difficult for patients to receive diagnos...

AI Technical Summary

Problems solved by technology

Because there are various complex situations such as first-time patients and returning patients, patients with different disease levels, patients with different identities, different doctors' consultation hours, and various patients with different urgency and priority levels. The problem is that the existing queue management system is only based on the registered serial number, and the weight of the registered number is superimposed for sorting. It cannot manage the queue reasonably and adjust the queue flexibly. It is difficult for patients to receive diagnosis and treatment within a reasonable time, resulting in conflicts between doctors and patients exacerbated

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