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Telephone interaction method and device based on insurance service

A telephone and business technology, applied in telephone communication, electrical components, automatic switching office, etc., can solve problems such as error-prone, long telephone interaction time, cumbersome user operations, etc., to reduce the probability of input errors, reduce the telephone interaction time, The effect of improving the efficiency of telephone interaction

Active Publication Date: 2018-07-06
PING AN TECH (SHENZHEN) CO LTD
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  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In the traditional method, since the user needs to input verification information, and then confirm the user's identity information according to the verification information, the user's operation is cumbersome, and because the number of digits of the verification information input is long, it is also relatively easy to make mistakes, so it takes up a lot of time. Large telephone interaction time

Method used

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  • Telephone interaction method and device based on insurance service
  • Telephone interaction method and device based on insurance service
  • Telephone interaction method and device based on insurance service

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Embodiment Construction

[0053] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0054] The telephone interaction method based on the insurance business provided by the embodiment of the present invention can be applied to such as figure 1 shown in the application environment. refer to figure 1 , the server 120 may receive the telephone consultation request sent by the user terminal 110 , and implement a communication connection with the user terminal 110 . Determine the identity of the user and the type of insurance business related to the user according to the caller number carried in the telephone consultation request, then receive the selected insurance business type to b...

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Abstract

The invention relates to a telephone interaction method and device based on insurance service; the method comprises the following steps of receiving a telephone counseling request sent by a user terminal, wherein the telephone counseling request carries an incoming call number; determining a user corresponding to the incoming call number, an insurance service type and a matched insurance policy related to the user; when the number of the insurance policy is not greater than a preset number, broadcasting the number of the insurance policy so that the user selects a to-be-processed insurance policy through the user terminal; when the number of the insurance policy is greater than the preset number, sending a prompt message of insurance policy message selection to the user terminal, receivinga message of selecting one insurance policy sent by the user terminal, carrying out insurance policy accurate match according to the selection message, and broadcasting the matched insurance policy message; receiving an instruction sent by the user terminal of confirming the broadcast insurance policy message; and correspondingly processing the insurance policy confirmed through the confirmationinstruction. According to the method and the device, the user interaction duration can be reduced.

Description

technical field [0001] The invention relates to the technical field of insurance business data processing, in particular to a telephone interaction method and device based on insurance business. Background technique [0002] Due to the wide variety of insurance types, the processing procedures or processing rules of different types of insurance are different. Therefore, in the traditional voice response system of the insurance business, after receiving a call from the user, the user is usually guided to enter verification information (such as a complete ID number or insurance policy number, etc.), and the identity information entered by the user is used to query And determine the corresponding user information. After the confirmation is passed, the user will be guided to select the insurance business to be consulted and perform corresponding insurance operations. [0003] In the traditional method, since the user needs to input verification information, and then confirm the...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/42H04M3/493G06F21/31H04L29/06G06Q40/08
CPCG06F21/31G06Q40/08H04L63/08H04M3/42H04M3/4217H04M3/493
Inventor 邱婕邓凯文
Owner PING AN TECH (SHENZHEN) CO LTD
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