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Intelligent customer service system

A technology composed of intelligent customer service and system, applied in the field of customer service system, can solve the problems of no customer service system, manual customer service can not meet the service needs, etc., to achieve the effect of meeting the needs of use

Inactive Publication Date: 2018-11-23
SHANGHAI MEIQI PUYUE COMM TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] With the development of Internet e-commerce, the conventional manual customer service can no longer meet the service needs. Continue to use an intelligent customer service system to quickly classify the information in the industry, which is convenient for users on the Internet to quickly consult. At present, there is no such class customer service system

Method used

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  • Intelligent customer service system

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Embodiment Construction

[0012] Such as figure 1 It is a schematic diagram of the principle framework of the present invention, an intelligent customer service system, which consists of a knowledge base and a knowledge classification management system. The knowledge classification management system has a knowledge base division system, a data customization system, a data analysis system and a data classification system. Knowledge The library is connected to the network, and the system is connected to the telecom operator through the network.

[0013] When this kind of intelligent customer service system is in use, the customer service system has a variety of system components, and different classification management is carried out for different information, which is convenient for users to understand different service information after accessing and improve service efficiency. Level.

[0014] According to another embodiment of the present invention, it further includes that the knowledge base divisio...

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Abstract

The invention relates to an intelligent customer service system. The intelligent customer service system is characterized by comprising a knowledge base and a knowledge classification management system; the knowledge classification management system comprises a knowledge base division system, a data self-defining system, a data analysis system and a data classification system; the knowledge base is connected with a network; and the intelligent customer service system is connected with a telecommunication operator through the network. The intelligent customer service system can analyze data conditions in the industry; data is stored after being analyzed and classified, and the data is updated; when a user performs a query, information queried by the user can be quickly fed back to a client;and the use requirements are met.

Description

technical field [0001] The invention relates to the technical field of customer service systems, in particular to an intelligent customer service system. Background technique [0002] With the development of Internet e-commerce, the conventional manual customer service can no longer meet the service needs. Continue to use an intelligent customer service system to quickly classify the information in the industry, which is convenient for users on the Internet to quickly consult. At present, there is no such customer service system. Contents of the invention [0003] In order to overcome the shortcomings of the existing customer service system, the present invention provides an intelligent customer service system. [0004] The technical solution adopted by the present invention to solve the technical problems is: a kind of intelligent customer service system, which is composed of a knowledge base and a knowledge classification management system. The knowledge classification ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30H04L29/08
CPCH04L67/1095
Inventor 谢为友逯利军钱培专
Owner SHANGHAI MEIQI PUYUE COMM TECH