Customer relationship management system

Abstract

A customer relationship management system is provided. A customer relationship management system logs in through the account number, make enterprise customer information more secure; by setting up thecustomer information module to record the enterprises of a customer, the position, , study experience and job search experience in detail, so that the orientation of the staff to the customers is clearer and more accurate, facilitating the maintenance of customer relationships; at the same time, the first impression of the customer to the enterprise management is improved through the recording unit and the response unit in the communication module, making the enterprise more standardized, and the omni-directional contact between the enterprise and the customer is realized through the social unit, and the intimacy between enterprises and customers can be maintained; the customers are effectively classified through a customer management system, thus improving the accuracy of customer relationship maintenance of staff and reducing the work intensity of staff, and through the regular maintenance module to track customer information in real time, information is fed back to the customer management system through the feedback unit to improve the real-time nature of information.

Description

technical field [0001] The invention relates to the field of data information management, in particular to a customer relationship management system. Background technique [0002] The customer relationship management system, referred to as CRM, is essentially a computer management software that can store and classify the user's customer information, and the customer information can be easily retrieved. Due to the electronic data characteristics of computer software, it brings many significant conveniences to users and is quickly popularized and applied. [0003] However, the existing customer relationship management systems are limited to the application of management of basic customer data, as well as records and communication records of each customer. There is even less documentation of the relationship between the customer and its associated implementation projects. [0004] With the continuous progress of society, people are no longer satisfied with simply knowing each...

AI Technical Summary

Problems solved by technology

[0003] However, the existing customer relationship management systems are limited to the application of management of basic customer data, as well as records and communication records of each customer. The data processed is relatively simple, and cannot clearly reflect the complex internal personnel relationships of customers.

It is even more difficult to document the relationship between the customer and its related implementation projects

[0004] With the continuous progress of society, people are no longer satisfied with simply knowing each other's name, contact method, etc. in all kinds of communication, especially business communication, and often hope to know such things as the company's situation, product supply and demand, internal customer relationship for implementing projects, etc. Many aspects of in-depth information, and it is also required to be updated with changes. Obviously, the existing customer relationship management system can no longer meet the needs of people's communication and use today.

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