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A database update, intelligent question and answer management method, device and equipment thereof

A database and data technology, applied in the Internet field, can solve problems such as waste of resources, inability to provide online customer service for customers, and inability to independently generate an intelligent question answering system, so as to improve processing efficiency and save resources.

Active Publication Date: 2022-05-17
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Obviously, this will cause a waste of resources, and even some companies may not be able to independently generate an intelligent question answering system, and then cannot provide customers with online customer service

Method used

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  • A database update, intelligent question and answer management method, device and equipment thereof
  • A database update, intelligent question and answer management method, device and equipment thereof
  • A database update, intelligent question and answer management method, device and equipment thereof

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Embodiment Construction

[0066] The terminology used in this application is for the purpose of describing specific embodiments only, not to limit the application. As used in this application and the claims, the singular forms "a", "the" and "the" are intended to include the plural forms as well, unless the context clearly dictates otherwise. It should also be understood that the term "and / or" as used herein is meant to include any and all possible combinations of one or more of the associated listed items.

[0067] It should be understood that although the terms first, second, third, etc. may be used in this application to describe various information, the information should not be limited to these terms. These terms are only used to distinguish information of the same type from one another. For example, without departing from the scope of the present application, first information may also be called second information, and similarly, second information may also be called first information. Dependin...

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Abstract

The present application provides a database update, intelligent question and answer management method, device and equipment thereof. The database update method includes: receiving a request message from at least one first server, the request message carrying knowledge point titles and question data; The mapping relationship between the knowledge point title and the question data is recorded in the database. Through the technical solution of the application, each server does not need to generate an intelligent question answering system separately, which can save resources of the server and improve the processing efficiency of the server. So that the server can support intelligent question and answer as soon as possible, and provide online customer service for customers as soon as possible. Due to the use of the answer data of the server, each server can customize the answer data, so as to prevent a large number of servers from using the same answer data.

Description

technical field [0001] The present application relates to the technical field of the Internet, and in particular to a method, device and equipment for database update and intelligent question-and-answer management. Background technique [0002] With the increasing development of Internet services, more and more Internet companies need to provide online customer service (abbreviated as online customer service) to solve customers' problems. Obviously, manual customer service cannot cope with massive customer Q&A requests, which requires an intelligent Q&A system to solve customer demands through automatic replies. The intelligent question answering system is a system that solves the customer's question and answer needs. The bottom layer of the system is a sorting system, which recommends more appropriate questions and answers for customers by understanding customers' questions. [0003] With the continuous progress of society, the competition in all walks of life has become i...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/332G06Q10/08
CPCG06Q10/08
Inventor 王雄威
Owner ALIBABA GRP HLDG LTD