User access center distribution method for distant active-active telephone traffic platform
A call center and call traffic technology, applied in the field of intelligent customer service, can solve problems such as not effectively considering center load balance, and achieve the effect of avoiding excessive load and optimizing balance
- Summary
- Abstract
- Description
- Claims
- Application Information
AI Technical Summary
Problems solved by technology
Method used
Image
Examples
Embodiment
[0034] The preferred examples will be described in detail below in conjunction with the accompanying drawings. It should be emphasized that the following description is only exemplary and not intended to limit the scope of the invention and its application.
[0035] The present invention overcomes the deficiency that the loads of each center are not effectively balanced in the existing dual-active system in different places, and proposes a new call center distribution method, which establishes a new call center distribution method according to the distance between the current user and each call center and the load of each call center. The traffic quality entropy function and the center balance degree function, and use the system balance degree function to integrate the traffic quality entropy function and the center balance degree function to represent the balance of each access scheme, thus ensuring the service fairness for all users, It balances the load balance of each cent...
PUM
Abstract
Description
Claims
Application Information
- R&D Engineer
- R&D Manager
- IP Professional
- Industry Leading Data Capabilities
- Powerful AI technology
- Patent DNA Extraction
Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.
© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com