User access center distribution method for distant active-active telephone traffic platform

A call center and call traffic technology, applied in the field of intelligent customer service, can solve problems such as not effectively considering center load balance, and achieve the effect of avoiding excessive load and optimizing balance

Active Publication Date: 2019-01-18
国家电网有限公司客户服务中心
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The purpose of the present invention is to provide a user access center allocation method applied to the remote active-active tr

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  • User access center distribution method for distant active-active telephone traffic platform
  • User access center distribution method for distant active-active telephone traffic platform
  • User access center distribution method for distant active-active telephone traffic platform

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Embodiment

[0034] The preferred examples will be described in detail below in conjunction with the accompanying drawings. It should be emphasized that the following description is only exemplary and not intended to limit the scope of the invention and its application.

[0035] The present invention overcomes the deficiency that the loads of each center are not effectively balanced in the existing dual-active system in different places, and proposes a new call center distribution method, which establishes a new call center distribution method according to the distance between the current user and each call center and the load of each call center. The traffic quality entropy function and the center balance degree function, and use the system balance degree function to integrate the traffic quality entropy function and the center balance degree function to represent the balance of each access scheme, thus ensuring the service fairness for all users, It balances the load balance of each cent...

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Abstract

The invention relates to a user access center distribution method for a distant active-active telephone traffic platform. The method comprises the following steps: building a telephone traffic qualityentropy function H(P) according to the distance between a current user and each center; building a center balance degree function CV(L) according to a current load of each center; constructing a system balance degree function according to the built telephone traffic quality entropy function and the center balance degree function; solving a user access scheme with the maximum system balance degreethrough the linear programming; selecting the user access scheme with the maximum system balance degree to complete the building of an access network. According to the invention, compared with the prior art, the method is advantageous in that a telephone traffic center distribution method gives full consideration to the service balance of a user side and the load balance of each telephone trafficcenter, and enabling each center to have the better balance.

Description

Technical field: [0001] The invention relates to the field of intelligent customer service, in particular to a method for assigning a user access center applied to a remote dual-active traffic platform. Background technique: [0002] 95598 is a public customer service phone number for the national power system. It is mainly responsible for explaining local power policies and changes in the power structure. It is an important part of the power supply service system. The good operation of the 95598 customer service hotline is of great significance to power companies. With the advent of the era of big data, electric power information is developing towards diversification and massification. In order to adapt to this development, the State Grid 95598 call platform must be upgraded to improve its safety and reliability to meet the growing needs of electric power customers. need. [0003] The traditional 95598 call platform adopts a single-center model. Through multiple protection...

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Application Information

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IPC IPC(8): H04M3/51H04L12/803H04W28/08
CPCH04L47/125H04M3/51H04M3/5141H04W28/08
Inventor 刘旭生杨维李子乾朱克邓志东张晓慧韩维张才俊
Owner 国家电网有限公司客户服务中心
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