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Scheme feedback method, apparatus, computer device and storage medium

A solution and feedback request technology, applied in the computer field, can solve time-consuming and labor-intensive problems, and achieve the effect of saving time and improving convenience

Pending Publication Date: 2019-01-29
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] However, in practical applications, there are a large number of users, and they often ask the same questions about the same product. Customer service personnel need to give feedback on the same question many times, which is time-consuming and laborious.

Method used

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  • Scheme feedback method, apparatus, computer device and storage medium
  • Scheme feedback method, apparatus, computer device and storage medium
  • Scheme feedback method, apparatus, computer device and storage medium

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Embodiment

[0073] Those skilled in the art can understand that the "terminal" and "terminal equipment" used here not only include wireless signal receiver equipment, which only has wireless signal receiver equipment without transmission capabilities, but also include receiving and transmitting hardware. A device having receiving and transmitting hardware capable of performing bi-directional communication over a bi-directional communication link. Such equipment may include: cellular or other communication equipment, which has a single-line display or a multi-line display or a cellular or other communication equipment without a multi-line display; PCS (Personal Communications Service, personal communication system), which can combine voice, data Processing, facsimile and / or data communication capabilities; PDA (Personal Digital Assistant, Personal Digital Assistant), which may include radio frequency receiver, pager, Internet / Intranet access, web browser, notepad, calendar and / or GPS (Globa...

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Abstract

The embodiment of the invention discloses a scheme feedback method, apparatus, a computer device and a storage medium, comprising the following steps: obtaining a feedback request sent by a client end, wherein the feedback request comprises problem information; finding a voice scheme for solving a problem in the problem information according to the feedback request; sending the voice scheme to theclient. The voice solution to the problem is searched based on the feedback request and the voice solution is sent to the client. By adopting the voice scheme, the user can obtain the scheme needed to know directly, which saves the user's time and improves the convenience.

Description

technical field [0001] The embodiments of the present invention relate to the computer field, in particular to a solution feedback method, device, computer equipment and storage medium. Background technique [0002] With the development of Internet technology, more and more industries have adopted the form of the Internet, such as online shopping, online communication, online services, etc., which provide great convenience for people's life. [0003] In the prior art, in order to improve the user experience and give feedback to the user in time, after the user purchases goods or services, the customer service personnel contact the user through the Internet, receive the user's consultation in real time, and give feedback. [0004] However, in practical applications, there are a large number of users, and they often ask the same question about the same product. Customer service personnel need to give feedback on the same question many times, which is time-consuming and laborio...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33
Inventor 赵盘垒
Owner PING AN TECH (SHENZHEN) CO LTD
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