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Method, device and system for identifying user services

An identification method and user technology, applied in the field of communication, can solve problems such as long waiting time for users, low business processing efficiency, and inability to automatically judge users, etc., and achieve the effect of shortening waiting time and improving efficiency

Inactive Publication Date: 2019-03-08
CHINA UNITED NETWORK COMM GRP CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
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Problems solved by technology

[0004] Since the above method cannot automatically judge the user's behavior, it will increase the cumbersomeness of the business processing process, resulting in low business processing efficiency and long waiting time for users

Method used

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  • Method, device and system for identifying user services
  • Method, device and system for identifying user services
  • Method, device and system for identifying user services

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Embodiment Construction

[0062] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0063] The terms "first", "second", "third", "fourth", etc. (if any) in the description and claims of the present invention and the above drawings are used to distinguish similar objects, and not necessarily Used to describe a specific sequence or sequence. It is to be understood that the data so used are interchangeable under appropriate circ...

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Abstract

The invention provides a method, device and system for identifying user services. The method comprises the following steps of receiving the user identity characteristics uploaded by a background system of a business hall; matching the user identity feature with the pre-stored identity identifier of the candidate user to obtain the user identity data corresponding to a target user whose user identity feature is matched; inputting user characteristic data corresponding to the target user into a user model and outputting service processing information of the target user; and sending the service processing information of the target user to the background system of the business hall. The invention realizes the pre-judgment of the service needed by the users, improves the efficiency of the service processing of the business hall, and shortens the waiting time of the users.

Description

technical field [0001] The present invention relates to the field of communication technology, in particular to a method, device and system for identifying user services. Background technique [0002] With the increase in the number of mobile users and the rapid development of mobile networks, users often need to go in and out of business halls to handle various businesses. [0003] At present, when a user enters the business hall to handle business, the staff at the information desk needs to classify the business that the user needs to handle, and then assist the user to obtain the service number of the counter for different business processing. [0004] Since the above method cannot automatically judge the user's behavior, it will increase the complexity of the business handling process, resulting in low business handling efficiency and long waiting time for users. Contents of the invention [0005] The present invention provides a user business identification method, d...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/04G06Q50/10G06F21/31G06F21/32
CPCG06F21/31G06F21/32G06Q10/04G06Q50/10
Inventor 严斌峰林敏袁晓静肖海浪严琦
Owner CHINA UNITED NETWORK COMM GRP CO LTD
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