Method for controlling a group of telephone traffic function permissions through long integer value

Abstract

The invention discloses a method for controlling a group of telephone traffic function permissions through a long integer value. The permissions comprise a seat state, telephone traffic function grouppermission, a control seat WEB interface access permission and operation telephone traffic. Through the method for controlling the group of telephone traffic function permissions, the long integer isa 32-bit binary number, and the 1 of each binary represents that a certain telephone traffic function is available; a telephone traffic controls system assigns a group of available telephone trafficfunction permissions according to the current state located state; a group of telephone traffic function state code values are added through the telephone traffic system, an addition result is converted into the long integer value to send to the WEB seat operation control interface; the seat operation control interface controls the permission of the seat operation telephone traffic function according to the state value of the telephone traffic function of each representative, thereby realizing the telephone traffic function operation permission of the seat under different seat states in the whole call process.

Description

technical field [0001] The invention relates to the technical field of communication, in particular to a method for controlling a group of traffic function permissions through a long integer value. Background technique [0002] In the call center system, a complete voice call is completed by the operation of the traffic system and the agent interface. The agent initiates various call commands and agent state change request commands through the agent interface, and the traffic system completes the processing of the call command and Control the operation authority of the agent interface. Different traffic events will be generated during a complete call, including: outbound call, ringing, connection, hang up, and post-call processing. Each traffic event will correspond to a group of agent calls. The operation authority of the service function, this group of authority can be described by a long integer value, the agent control interface takes the value according to the value of ...

AI Technical Summary

Problems solved by technology

[0008] Aiming at the deficiencies of the prior art, the present invention provides a method for controlling a group of traffic function rights through a long integer value, which has the advantages of multiple controls, and solves the problems mentioned in the above-mentioned background technology

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