A dialogue service method and device for a vehicle

Abstract

The invention discloses a dialogue service method and device for a vehicle, wherein the method comprises the following steps of: establishing a knowledge map based on vehicle-related knowledge in advance; Receiving an instruction message sent by a vehicle-mounted terminal according to a voice instruction of a user, wherein the instruction message comprises at least vehicle identity information anda voice instruction of the user; Querying an answer for responding to the user voice command at least in the knowledge map according to the vehicle identity information and the user voice command; Sending the answer to the vehicle-mounted terminal. The dialogue service method and device for vehicle of the embodiment of the invention can be used for providing answers to users in time when users ask questions related to the current vehicle on the vehicle, satisfying the consultation request of users, improving the service efficiency and reducing the service cost at the same time.

Description

technical field [0001] The invention relates to the technical field of automobile service, in particular to a dialogue service method and device for vehicles. Background technique [0002] At present, the diagnosis service of the automobile system is completed through manual telephone, which is called the remote diagnosis system. [0003] The biggest disadvantage of this method is that manual intervention is required, the cost is high, and the user often fails to connect or the line is busy and needs to wait when dialing the phone. The manual customer service that can only be connected at the first level, and the manual customer service needs to ask the user about the relevant information of his own vehicle (for example, vehicle brand, vehicle name, vehicle model, etc.), but the actual situation is that users often do not know much about these relevant information, which may lead to failure of the consultation; even if the user answers all the relevant information, the cust...

AI Technical Summary

Problems solved by technology

[0003] The biggest disadvantage of this method is that manual intervention is required, the cost is high, and the user often fails to connect or the line is busy and needs to wait when dialing the phone. The manual customer service that can only be connected at the first level, and the manual customer service needs to ask the user about the relevant information of his own vehicle (for example, vehicle brand, vehicle name, vehicle model, etc.), but the actual situation is that users often do not know much about these relevant information, which may lead to failure of the consultation; even if the user answers all the relevant information, the customer service will further transfer the call to the relevant vehicle engineer for remote guidance; however, after these series of operations, the user is often already tired Unbearable, seriously affecting user experience

[0004] In addition, users who are not familiar with vehicle functions need to look up the operation method of the function they want to know by looking through the thick manual, and needing to find it from the manual is also a time-consuming and labor-intensive thing for users, which seriously affects user experience

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