Artificial intelligence customer service to manual customer service call method

Abstract

The invention discloses an artificial intelligence customer service agent to manual customer service agent call method, which comprises the following steps: an external call template is preset; the contact data of a target customer is imported; an artificial intelligence customer service agent initiates a call; the artificial intelligence customer service agent judges whether the call gets throughor not; the artificial intelligence customer service agent makes a next call if judging that the call does not get through; the artificial intelligence customer service agent talks to the customer ifjudging that the call gets through; the artificial intelligence customer service agent concurrently judges whether the dialogue can continue or whether the dialogue exceeds a set time; if the dialogue cannot continue or exceeds the set time, the customer is connected to a manual customer service agent for manual service; if the dialogue can continue or does not exceed the set time, the artificialintelligence customer service agent serves the customer until the end of the dialogue; and finally, the artificial intelligence customer service agent or the manual customer service agent records theintention information of the customer. The method can greatly reduce the number of customer service agents needed, enhance the customer service efficiency and standardize the customer service process. Moreover, the method can make problem solving and intelligent service perfectly compatible through the transfer to manual customer service.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to a method for calling from an artificial intelligence customer service to a manual customer service. Background technique [0002] At present, in terms of the technology of the traditional voice call system, whether it is a self-built call center that uses direct-dial IP telephones to provide services for agents, or a hosted call center that uses the server's control / data service function to provide services through VoIP (VOIP) Agents provide services. A certain number of artificial seat customer service personnel need to be deployed to provide manual customer service. However, in this case, it is common in the industry that the training period for artificial customer service personnel is long, the customer service personnel are highly mobile, and they are under heavy pressure. [0003] In addition, with the development of intelligent voice call technology, from the initi...

AI Technical Summary

Problems solved by technology

[0005] In order to solve the problem that the above-mentioned prior art is not compatible with artificial intelligence customer service and manual customer service, the present invention provides a method for transferri

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