Intelligent quality inspection keyword inspection method, device, equipment, and readable storage medium

Abstract

The invention belongs to the technical field of data detection, and provides an intelligent quality inspection keyword inspection method, a device, equipment, and a readable storage medium. The intelligent quality inspection keyword inspection method comprises following steps: training sample data and pre-labeled keyword data are obtained, and the training sample data is subjected to filter bank characteristic, perceptual linear prediction coefficient characteristic, and sound frequency characteristic extraction; based on the pre-labeled keyword data, a language model and dictionary are constructed; the filter bank characteristic, the perceptual linear prediction coefficient characteristic, and the sound frequency characteristic are subjected to model training, and an acoustic model is constructed; based on the language model and the acoustic model after test processing, keywords of voice data to be tested are subjected to identification, seat business behavior standards are subjectedto scoring, results are output. The intelligent quality inspection keyword inspection method is accurate in keyword identification; each target keyword is supported by a large amount of data sets; atthe same time, model labeling cost is low; identification speed is fast; and the efficiency is increased greatly compared with artificial quality inspection.

Description

technical field [0001] The invention belongs to the technical field of data detection, and in particular relates to a keyword detection method, device, equipment and readable storage medium for intelligent quality inspection. Background technique [0002] With the continuous development of consumer finance, businesses such as sales and microfinance continue to expand. With the telephone as the main means of interaction with customers, the number of telephone recordings in various businesses of consumer finance is also growing rapidly. Faced with this situation, we have introduced manual telephone quality inspectors to conduct quality inspections on all recordings, that is, to monitor whether the agents follow the correct business process when making calls. The quality inspectors take part of the voices every day, review the process specifications and business logic of the voices one by one, and finally reward or punish the agents according to various business indicators. H...

AI Technical Summary

Problems solved by technology

[0004] The existing quality inspection methods for keywords mainly extract the voice features of a large amount of targeted keyword data, normalize them and put them into the neural network for machine learning model training. The resulting model is less robust and inconsistent in scenarios. The impact on the recognition rate is greater in the case of a single speech; secondly, the recognition word is single, and only the keywords that have appeared in the training data can be recognized, and the words that do not appear in the thesaurus cannot be recognized; and, when there are multiple keywords in a single voice When the iteration cycle is slow

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