Speech quality inspection rating system
A voice and voice information technology, applied in voice analysis, voice recognition, automatic exchange, etc., can solve the problems of low efficiency, heavy workload, and the rapid classification of voice information of customer service personnel.
Inactive Publication Date: 2019-04-12
合肥凯捷技术有限公司
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Problems solved by technology
[0002] The traditional quality inspection is to conduct random inspections through manual audiometry, which not only has a large workload but also is relatively inefficient. It is impossible to intercept and quickly grade the voice information of multiple customer service personnel at the same stage, and it is also impossible to control the voice information of multiple customer service personnel in the past and At this stage, the voice information is intercepted and the voice service attitude is quickly detected, which makes it difficult to reward and punish customer service personnel, which is not conducive to the internal management and subsequent development of the enterprise, so it needs to be improved.
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[0030] The present invention will be further described below in conjunction with the accompanying drawings and specific embodiments.
[0031] refer to Figure 1-2 It can be seen that a voice quality inspection and rating system of the present invention includes a voice trigger module, a mobile terminal processor, a voice generation module, a voice storage module, a terminal server, a text data conversion module, an emotion recognition module, a text data storage module and a quality inspection report Generate modules;
[0032] The voice trigger module is used to transmit the voice trigger signal of the customer service personnel to the mobile terminal processor for processing, and the voice trigger module is electrically connected to the mobile terminal processor;
[0033] The mobile terminal processor is used to analyze and process the voice trigger signal sent by the voice trigger module, and transmit the processed voice information to the voice generation module, and simul...
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The invention relates to the field of speech quality inspection technology, and particularly to a speech quality inspection rating system. The system includes a speech triggering module, a mobile terminal processor, a speech generating module, a speech storage module, a terminal server, a text data conversion module, an emotion recognition module, a text data storage module and a quality inspection report generating module. The speech triggering module is used for transmitting speech triggering signals of customer service personnel to the mobile terminal processor for processing. The speech triggering module is electrically connected with the mobile terminal processor. Operation of carrying out rating on respective past and present performance among and of the customer service personnel according to speech information is facilitated, thus a rewarding and punishment system of a company is effectively implemented, and then the customer service personnel are urged to treat customers seriously.
Description
technical field [0001] The invention relates to the technical field of voice quality inspection, in particular to a voice quality inspection rating system. Background technique [0002] The traditional quality inspection is to conduct random inspections through manual audiometry, which not only has a large workload but also is relatively inefficient. It is impossible to intercept and quickly grade the voice information of multiple customer service personnel at the same stage, and it is also impossible to control the voice information of multiple customer service personnel in the past and At this stage, the voice information is intercepted and the voice service attitude is quickly detected, which makes it difficult to reward and punish customer service personnel, which is not conducive to the internal management and subsequent development of the enterprise, so it needs to be improved. Contents of the invention [0003] In order to make up for the above deficiencies, the pre...
Claims
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Login to View More IPC IPC(8): H04M3/22G10L25/51G10L25/63G10L15/30G10L15/26
CPCG10L15/26G10L15/30G10L25/51G10L25/63H04M3/2227
Inventor 殷国龙程庚陈雅芹黄健孙昊
Owner 合肥凯捷技术有限公司