Automatic call answering method and system

Abstract

The invention provides an automatic call answering method and system, comprising the following devices: a call taking device, a call determining device, and an intention determining device. The methodcomprises the following steps: firstly making a call to any terminal or calling a random number by the call taking device, then playing the first audio information to obtain second audio informationof a listener, determining whether the caller is an intended caller according to the second audio information, switching to a specific staff if so to make the specific staff dock and service the caller, and otherwise, outputting third audio information to hang up. The method using the above steps automatically determines, according to the second audio information, whether the caller is an intendedcustomer and performs corresponding switching or hang-up measures, thereby greatly improving the work efficiency of the staff, avoiding the staff from performing an invalid conversation as much as possible, and achieving a non-inductive switch in this process.

Description

technical field [0001] The invention relates to the technical field of communication, in particular to an automatic call answering method and system. Background technique [0002] At present, telemarketing has the advantages of low cost of developing customers and simple marketing, which makes the development of telemarketing faster and faster. However, the traditional telemarketing method is to manually find and dial the phone number of the intended customer. This method is cumbersome and requires Manually looking for a phone and making a call, but it will also be very time-consuming in the process of waiting for an answer. Now there is an automatic dialing system that can automatically dial a call and switch to the relevant operator after the call is connected. This method really saves the time of waiting for the call to be connected, but after the call is connected, the operator still needs to confirm the customer Whether it is an intended customer, if not, it is tantamo...

AI Technical Summary

Problems solved by technology

[0002] At present, telemarketing has the advantages of low cost of developing customers and simple marketing, which makes the development of telemarketing faster and faster. However, the traditional telemarketing method is to manually find and dial the phone number of the intended customer. This method is cumbersome and requires Manually search for and make calls, but it will also take a lot of time while waiting for an answer

Now there is an automatic dialing system that can automatically dial a call and switch to the relevant operator after the call is connected. This method really saves the time of waiting for the call to be connected, but after the call is connected, the operator still needs to confirm the customer Is it the intended customer? If not, it is a waste of time. Therefore, a method or system is needed to confirm whether the caller is the intended customer after the automatic call is connected.

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