Unlock instant, AI-driven research and patent intelligence for your innovation.

Data processing method and device

A data and interactive data technology, applied in the field of data processing, can solve the problems of data transmission pressure, prolong the time for manual agents to browse data, reduce the efficiency of locating customer problems, etc., and achieve the effect of easy scene restoration and less data volume

Inactive Publication Date: 2019-04-23
BANK OF CHINA
View PDF4 Cites 0 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, when there are too many historical interaction data between customers and electronic customer service, it will not only put pressure on data transmission, but also prolong the time for manual agents to browse data, reducing the efficiency of locating customer problems

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Data processing method and device
  • Data processing method and device
  • Data processing method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0043] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0044] A flow chart of the implementation of the data processing method provided by the application is as follows figure 1 As shown, can include:

[0045] Step S11: During the interaction between the electronic customer service and the customer, when the instruction to transfer to the manual customer service is obtained, judge whether the data volume of the historical interaction data between the electronic customer service and the customer exceeds the preset ...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The embodiment of the invention discloses a data processing method and device. The method comprises the following steps of when during the interaction process of an E-customer service and a customer,when an instruction of transferring a manual customer service is obtained, and if the data size of the historical interaction data of the electronic customer service and the customer does not exceed the preset threshold value, transmitting all historical interaction data to the manual agent client in a channel following mode, otherwise, screening out the data meeting preset conditions from the historical interaction data and transmitting to the manual agent client in a channel following mode, so that it is guaranteed that the data size transmitted to the manual agent in the channel following mode is small, and the manual agent can conveniently and rapidly restore the scene.

Description

technical field [0001] The present application relates to the technical field of data processing, and more specifically, to a data processing method and device. Background technique [0002] Currently, online customer service uses a combination of electronic customer service (that is, a machine responds to customer questions) and manual customer service to provide timely services to customers in various applications. Generally, when the online customer service obtains the customer's service request, it will give priority to the electronic customer service to provide services for the customer, and when the electronic customer service cannot solve the user's problem, it will be transferred to the manual customer service. [0003] When the electronic customer service is transferred to the manual customer service, the online customer service system will transmit the historical interaction data between the current customer and the electronic customer service to the artificial age...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/335
Inventor 王子铭
Owner BANK OF CHINA