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An information processing method and device

An information processing method and technology of an information processing device, which are applied in the directions of electrical digital data processing, digital data information retrieval, special data processing applications, etc., can solve problems such as user dissatisfaction, low intelligence, session interruption, etc., and improve the session. effect, the effect of improving the degree of intelligence

Inactive Publication Date: 2019-04-26
LENOVO (BEIJING) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The current intelligent conversation system generally detects and predicts the intention of user sentences and generates answers based on user intentions. The degree of intelligence is low. During the conversation with the user, once there is a deviation in understanding, the conversation will often be interrupted. or user dissatisfaction

Method used

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  • An information processing method and device
  • An information processing method and device
  • An information processing method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0055] refer to figure 1 , is a flow chart of Embodiment 1 of an information processing method provided by this application, and the information processing method can be applied to an intelligent conversation system; the intelligent conversation system can be deployed on a mobile terminal (such as a smart phone, a tablet, etc.) or a computer (desktop, all-in-one, notebook, etc.) and other user terminals, or can also be deployed on the server platform of the network end / cloud; the intelligent conversation system can respond to the input information received and provide feedback information, the The feedback information includes a speech part and an answer part, and the speech part is used to connect the input information and the answer part.

[0056] Such as figure 1 As shown, in this embodiment, the information processing method may include the following steps:

[0057] Step 101. Receive first input information from a user.

[0058]The first input information is a user sent...

Embodiment 2

[0073] This embodiment continues to further describe the above-mentioned information processing method in detail, refer to figure 2 , is a flow chart of Embodiment 2 of an information processing method provided by this application. In this embodiment, the information processing method can be implemented through the following processing procedures:

[0074] Step 201. Receive first input information from a user.

[0075] The first input information is a user sentence provided to the intelligent conversation system when the user interacts with the intelligent conversation system, which can at least be used to reflect the user's intention; the first input information is generally in the form of a question sentence, For example, "What should I do if a certain brand / model phone cannot be turned on?", "How to connect to Wi-Fi?", "How to flash a certain brand / model phone?" etc. In addition, the first input The information may also be some non-question-style chatting sentences or sen...

Embodiment 3

[0116] A possible implementation for calculating the matching degree between speech information and scene information is provided below, specifically, refer to image 3 , the calculation of the matching degree between speech information and scene information can be realized by but not limited to the following process:

[0117] Step 301. Dimensionally divide the at least one kind of interaction status information to obtain dimension information of the scene information in at least one dimension.

[0118] In this embodiment, the above-mentioned at least one kind of interaction state information included in the scene information is continued to be divided into dimensions to obtain the dimension information of the scene information in at least one dimension; the scene information specifically includes the above-mentioned 6 kinds of interaction states As an example, this embodiment exemplarily divides it into four dimensions: content, emotion, behavior, and dialogue stage.

[0119...

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PUM

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Abstract

The invention discloses an information processing method and device. The method and device receives input information of a user; Except for generating the answer information matched with the user input information, the speech information used for holding the user input information and the answer information is generated on the basis of the scene information corresponding to the user input information, and the generated speech information and the answer information are jointly used as feedback information to be output, so that session interaction with the user is realized. So visible, Scheme based on application, The feedback information output by the intelligent session system for the user input information not only comprises an answer part, but also comprises a speech part used for connecting the user input information with the answer part. That is to say, the system not only pays attention to generation of answers, but also takes account of current scene information, so that the session process is more harmonious, artistic and technical, the intelligent degree of the intelligent session system is improved, and the session effect between the intelligent session system and a user can be effectively improved.

Description

technical field [0001] The invention belongs to the technical field of artificial intelligence, and in particular relates to an information processing method and device. Background technique [0002] The intelligent conversational system essentially enables machines to understand human language and interact with people through technologies such as machine learning and artificial intelligence. [0003] The current intelligent conversation system generally detects and predicts the intention of user sentences and generates answers based on user intentions. The degree of intelligence is low. During the conversation with the user, once there is a deviation in understanding, the conversation will often be interrupted. or user dissatisfaction. Contents of the invention [0004] In view of this, the purpose of the present application is to provide an information processing method and device for improving the intelligence level of the intelligent conversation system and improving ...

Claims

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Application Information

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IPC IPC(8): G06F16/332
Inventor 赵国光仇鹏涛冯晓燕叶偲胡长建
Owner LENOVO (BEIJING) CO LTD
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