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A man-machine language interaction method and device

A technology of human-computer language and interaction method, applied in the field of human-computer language interaction method and device, can solve the problem that the results of human-computer language interaction cannot meet the needs of users, and achieve the effect of improving user experience and improving accuracy

Inactive Publication Date: 2019-05-10
IFLYTEK CO LTD
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Problems solved by technology

[0005] This application provides a human-computer language interaction method and device, the purpose of which is to solve the problem that the results of human-computer language interaction cannot meet the needs of users

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  • A man-machine language interaction method and device
  • A man-machine language interaction method and device
  • A man-machine language interaction method and device

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Embodiment Construction

[0055] The human-computer language interaction method and device provided in the embodiments of the present application can be applied in a human-computer interaction question answering system to improve the accuracy of feedback results.

[0056] The operator's automatic customer system is a common human-computer interactive question-and-answer system. Users can input sentences (such as text or voice) into the system to realize automatic business inquiry or processing. The following will take the automatic customer system as an example for illustration. However, the embodiments of the present application are not limited to the automatic client system, and all scenarios that can support human-machine language interaction are the applicable scenarios of the embodiments of the present application.

[0057] The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the applic...

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Abstract

The invention provides a man-machine language interaction method and device, and the method comprises the steps: extracting semantic elements from a statement input by a user, searching a preset semantic network for a candidate path comprising at least one keyword in the semantic elements, confirming the intention of the user according to the candidate path and the semantic elements, and confirming the feedback result of the statement according to the intention of the user. The intention of the user is confirmed according to the semantic network and the semantic elements, and compared with a mode of confirming the intention of the user in one step by using the matching sentence in the prior art, the accuracy of a feedback result can be improved, and the use experience of the user is improved.

Description

technical field [0001] The present application relates to the field of artificial intelligence, in particular to a method and device for human-computer language interaction. Background technique [0002] With the development of computer technology, people are becoming more and more accustomed to using various smart devices to complete various needs, such as checking the weather, checking stocks, checking hotels, etc., or completing various business inquiries through the intelligent customer service system. Smart devices or systems are often inseparable from human-computer language interaction technology when meeting the above requirements. [0003] The existing human-computer language interaction method determines the user's intention according to the sentence entered by the user, and then sends the corresponding rhetorical question sentence to the user according to the intention, until the user's demand is determined through the rhetorical question sentence, and then the an...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F17/27
Inventor 李莉胡加学庄纪军
Owner IFLYTEK CO LTD
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