A method, device and system for generating an abnormal number

A number and exception technology, applied in the field of computing equipment and computer-readable storage media, can solve the problems of fast change of invalid numbers, difficult to adapt to wide distribution, excessive manual intervention, timeliness and quantity disadvantages, etc.

Active Publication Date: 2021-02-23
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] The disadvantage of the access control list scheme is that the scheme of only having the administrator input abnormal numbers seems easy, but in fact it is very difficult to operate, because this scheme requires too much manual intervention, and it is difficult for invalid numbers to change quickly and distribute widely. Adapt, at a disadvantage in terms of timeliness and quantity

Method used

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  • A method, device and system for generating an abnormal number
  • A method, device and system for generating an abnormal number
  • A method, device and system for generating an abnormal number

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Embodiment Construction

[0072] The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the application. Apparently, the described embodiments are only some of the embodiments of the application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0073] The principle and spirit of the present application will be explained in detail below with reference to several representative implementations of the present application.

[0074] Although the present application provides method operation steps or device structures as shown in the following embodiments or accompanying drawings, more or less operation steps or module units may be included in the method or device based on conventional or creative work . In the steps or structu...

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Abstract

The application provides a method for generating an abnormal number, a method for managing and controlling incoming calls, a server, a customer service system, a management and control system for incoming calls, a computing device, and a computer-readable storage medium, and relates to the technical field of data processing. The method for generating the abnormal number includes: obtaining the traffic data corresponding to multiple incoming calls, the traffic data including the called hotline number, the incoming number and the key value; dialing the hotline number whose number of times exceeds the first threshold Screening out and determining the incoming calls corresponding to the screened hotline numbers; counting the incoming calls whose key values ​​corresponding to the screened incoming calls are less than the second threshold; according to the statistics of the incoming calls corresponding to the Service data generates exception numbers. Through the technical solution of the application, the problem of identification of malicious incoming calls is solved, the cleaning of historical traffic data is realized, and potential malicious numbers are shielded.

Description

technical field [0001] The application belongs to the technical field of data processing, and in particular relates to a method for generating an abnormal number, a method for controlling incoming calls, a server, a customer service system, a system for controlling incoming calls, computing equipment, and a computer-readable storage medium. Background technique [0002] In the prior art, the customer service system receives a large number of invalid incoming calls every day. For example, in some peak hours, the customer service system even receives 500,000 incoming calls a day. These invalid calls negatively impact the customer service experience. These incoming numbers generally involve the three major operators, and the number segments are widely distributed, making it difficult to effectively manage and block them. Existing implementations generally include the following two forms: [0003] 1. Flow control, which means that when the load of the customer service system r...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/436
Inventor 徐超陈刚
Owner ALIBABA GRP HLDG LTD
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