A method, device and system for generating an abnormal number

Abstract

The application provides a method for generating an abnormal number, a method for managing and controlling incoming calls, a server, a customer service system, a management and control system for incoming calls, a computing device, and a computer-readable storage medium, and relates to the technical field of data processing. The method for generating the abnormal number includes: obtaining the traffic data corresponding to multiple incoming calls, the traffic data including the called hotline number, the incoming number and the key value; dialing the hotline number whose number of times exceeds the first threshold Screening out and determining the incoming calls corresponding to the screened hotline numbers; counting the incoming calls whose key values ​​corresponding to the screened incoming calls are less than the second threshold; according to the statistics of the incoming calls corresponding to the Service data generates exception numbers. Through the technical solution of the application, the problem of identification of malicious incoming calls is solved, the cleaning of historical traffic data is realized, and potential malicious numbers are shielded.

Description

technical field [0001] The application belongs to the technical field of data processing, and in particular relates to a method for generating an abnormal number, a method for controlling incoming calls, a server, a customer service system, a system for controlling incoming calls, computing equipment, and a computer-readable storage medium. Background technique [0002] In the prior art, the customer service system receives a large number of invalid incoming calls every day. For example, in some peak hours, the customer service system even receives 500,000 incoming calls a day. These invalid calls negatively impact the customer service experience. These incoming numbers generally involve the three major operators, and the number segments are widely distributed, making it difficult to effectively manage and block them. Existing implementations generally include the following two forms: [0003] 1. Flow control, which means that when the load of the customer service system r...

AI Technical Summary

Problems solved by technology

[0006] The disadvantage of the access control list scheme is that the scheme of only having the administrator input abnormal numbers seems easy, but in fact it is very difficult to operate, because this scheme requires too much manual intervention, and it is difficult for invalid numbers to change quickly and distribute widely. Adapt, at a disadvantage in terms of timeliness and quantity

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