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Information interaction method, device and server

An information interaction and server technology, applied in digital data information retrieval, instrument, text database query, etc., can solve problems such as reducing the success rate of problem-solving consultation of the intelligent customer service system, and the inability of the intelligent customer service system to provide services effectively, so as to reduce direct rejection The effect of intelligent customer service to provide services, improve the success rate, and increase the probability of solving problems

Active Publication Date: 2022-06-28
LENOVO (BEIJING) LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, when the questions that users need to consult are relatively complicated, many users are impatient to interact with the intelligent customer service system many times because they are worried that the intelligent customer service system cannot solve their problems, so that the intelligent customer service system cannot effectively provide service, which reduces the success rate of intelligent customer service system to solve problems and consult

Method used

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  • Information interaction method, device and server
  • Information interaction method, device and server
  • Information interaction method, device and server

Examples

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Embodiment Construction

[0055] The information interaction method, device, and server of the embodiments of the present application are applied to an intelligent customer service system (also referred to as an intelligent artificial customer service system), which is beneficial to improve the probability that users choose to use intelligent customer service to provide information consultation, thereby improving the ability of intelligent customer service to solve problems in consultation. Success rate.

[0056] The solutions of the embodiments of the present application will be described in detail below with reference to the accompanying drawings.

[0057] For example, see figure 1 , which shows a schematic flowchart of an embodiment of an information interaction method in the present application, and the method in this embodiment can be applied to a server of an intelligent customer service system. The method may include the following steps:

[0058] S101: Receive consultation information sent by ...

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Abstract

The application discloses an information interaction method, device, and electronic equipment. The method includes: receiving consultation information sent by a user through a user terminal; determining the consultation category to which the consultation information belongs; determining the solution solution process corresponding to the consultation category, and the solution solution process Including: at least one solution analysis step involved in obtaining the solution required by the consultation information; sending the solution solution process corresponding to the consultation category to the user terminal, and controlling the user terminal to output the solution solution corresponding to the consultation category in the consultation interface of the user terminal; process. The solution of the present application can help improve the possibility of the intelligent customer service system effectively providing services, and help improve the success rate of the intelligent customer service system to solve problems and consult.

Description

technical field [0001] The present invention relates to the field of communication technologies, and more particularly, to an information interaction method, device and server. Background technique [0002] Intelligent customer service provides a new way for enterprises to communicate with customers. The intelligent customer service system can receive consultation information input by users, and give corresponding answers to the consultation information. For example, before a user buys a product, the user can log in to the intelligent customer service system in the enterprise for providing intelligent customer service through the terminal, and the intelligent service system can read the consultation information related to the product proposed by the user, and give feedback to the user's terminal. Answers related to this product. [0003] In the case where the user needs to use the intelligent customer service system to consult more complex questions, the user may need to in...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/33G06F16/338G06F16/332
Inventor 金昱成
Owner LENOVO (BEIJING) LTD
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