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Question-answer interaction method and device

An interactive method and a technology for interactive information, applied in the field of question-and-answer interactive methods and devices, can solve problems such as single and fixed answer selection and expression methods, short dialogue life, and user disappointment, so as to improve the hit rate of answers and improve the efficiency of solving problems. Probability, the effect of prolonging the life of the dialogue

Active Publication Date: 2022-06-28
LENOVO (BEIJING) LTD
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  • Claims
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AI Technical Summary

Problems solved by technology

However, the inventor found that the existing technology is relatively single and fixed in the selection of answers and the way of expression, that is, the output of the model answer, which easily leads to disappointment of the user, makes the life of the dialogue short, and the problem-solving rate of the customer service system is low.

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Embodiment Construction

[0049] The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only a part of the embodiments of the present invention, but not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present invention.

[0050] The question-and-answer interaction method and device provided by the present application are applied in an intelligent conversation system, which can respond to received input information and provide feedback information. The intelligent conversation system may be an after-sale customer service system, or may be a pre-sale customer service system, or other systems that provide services to users.

[0051] see figure 1 , figur...

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Abstract

The embodiment of the present application discloses a question-and-answer interaction method and device. Every time a user inputs information, it is judged according to the user input information and historical interaction information whether the decline in the user's emotional state meets the preset conditions. If the judgment result is yes, it means that the user's mood has declined. Provide multiple feedback information for the user to choose, improve the hit rate of the answer, thereby prolong the life of the dialogue, and improve the probability of the intelligent dialogue system to solve the problem.

Description

technical field [0001] The present application relates to the field of artificial intelligence technology, and more particularly, to a question-and-answer interaction method and device. Background technique [0002] In the intelligent customer service system, in order to solve the problem raised by the user, the user's intention will be understood according to the problem raised by the user, and a solution will be given according to the user's intention. However, the inventor's research found that the prior art is relatively single and fixed in the selection and expression of answers, that is, the patterned output answers, which easily lead to disappointment among users, shorten the dialogue life, and the problem solving rate of the customer service system is low. SUMMARY OF THE INVENTION [0003] The purpose of this application is to provide a question-and-answer interaction method and apparatus to at least partially overcome the technical problems existing in the prior a...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/332
Inventor 邢运范正洁胡长建史欣然
Owner LENOVO (BEIJING) LTD
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