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Customer allocation method and device based on customer quality

A customer and quality technology, applied in the field of data processing, can solve problems such as unfairness, large gaps in the performance of different consultants, and unbalanced customer quality, and achieve the effect of reasonable dynamic allocation and ensuring relative balance.

Inactive Publication Date: 2019-07-12
JIANGSU RAINPAT DATA SERVICE
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The embodiment of the present invention provides a customer allocation method and device based on customer quality, which is used to solve the uneven quality of customers assigned to different consultants due to the uneven customer resources in the prior art, resulting in performance gaps between different consultants Larger, unfair technical issues

Method used

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  • Customer allocation method and device based on customer quality
  • Customer allocation method and device based on customer quality

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Experimental program
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Embodiment 1

[0062] figure 1 It is a schematic flowchart of a customer allocation method based on customer quality in an embodiment of the present invention. Such as figure 1 As shown, the embodiment of the present invention provides a customer allocation method based on customer quality, the method comprising:

[0063] Step 110: Obtain a customer group, which includes multiple customers;

[0064] Step 120: Obtain the transaction volume of each customer in the customer group within a predetermined time;

[0065] Step 130: Obtain the benchmark threshold of customer transaction volume within a predetermined time;

[0066] Step 140: Group the customers in the customer group according to the customer transaction volume reference threshold within the predetermined time, wherein the average transaction volume of each group of customers is within the customer transaction volume reference threshold;

[0067] Step 150: Assign each group of customers to different consultants for maintenance.

...

Embodiment 2

[0081] Based on the same inventive concept as the customer quality-based customer allocation method in the foregoing embodiments, the present invention also provides a customer quality-based customer allocation device, such as figure 2 As shown, the device includes:

[0082] A first obtaining unit 11, the first obtaining unit 11 is used to obtain a customer group, and the customer group includes a plurality of customers;

[0083] A second obtaining unit 12, the second obtaining unit 12 is used to obtain the transaction volume of each customer in the customer group within a predetermined time;

[0084] A third obtaining unit 13, the third obtaining unit 13 is used to obtain a customer transaction volume reference threshold within a predetermined time;

[0085] The first grouping unit 14, the first grouping unit 14 is used to group the customers in the customer group according to the customer transaction volume reference threshold within the predetermined time, wherein the ave...

Embodiment 3

[0117] Based on the same inventive concept as the client allocation method based on customer quality in the foregoing embodiments, the present invention also provides a client allocation device based on customer quality, on which a computer program is stored, and when the program is executed by a processor, the foregoing Steps in any method of the client quality-based client allocation method.

[0118] Among them, in image 3In, bus architecture (represented by bus 300), bus 300 may include any number of interconnected buses and bridges, bus 300 will include one or more processors represented by processor 302 and various types of memory represented by memory 304 circuits linked together. The bus 300 may also link together various other circuits, such as peripherals, voltage regulators, and power management circuits, etc., which are well known in the art and thus will not be further described herein. Bus interface 306 provides an interface between bus 300 and receiver 301 and...

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Abstract

The invention discloses a customer allocation method and device based on customer quality, and the method comprises the steps: obtaining a customer group which comprises a plurality of customers; obtaining the transaction volume of each client in the client group within a predetermined time; obtaining a customer transaction volume reference threshold within a predetermined time; grouping the clients in the client group according to the client transaction volume reference threshold within the predetermined time, the average transaction volume of each group of clients being within the client transaction volume reference threshold; and allocating each group of clients to different consultants for maintenance. The technical problems of large performance difference and unfairness of different consultants caused by uneven client resources are solved. The technical effects of reasonably and dynamically deploying the client resources, ensuring the relative balance between the client resourcesand the consultant, and achieving the maximum fair and fair effects are achieved.

Description

technical field [0001] The invention relates to the technical field of data processing, in particular to a method and device for customer allocation based on customer quality. Background technique [0002] Within the same unit, the consultant's income directly depends on its own performance, but the consultant's performance is also directly related to the quality of the allocated client resources. To a certain extent, the better the client resources assigned to the consultant, the better the performance. it is good. [0003] However, the applicant of the present invention finds that the prior art has at least the following technical problems: [0004] In the prior art, due to uneven customer resources, the quality of customers allocated to different consultants is unbalanced, resulting in a large gap in the performance of different consultants, which is a technical problem of unfairness. Contents of the invention [0005] The embodiment of the present invention provides ...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q30/02
CPCG06Q10/06311G06Q10/06398G06Q30/0201
Inventor 邓梅黄家旺
Owner JIANGSU RAINPAT DATA SERVICE
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