Intelligent question and answer performance improving method and system

A technology for intelligent question answering and system improvement. It is applied in special data processing applications, instruments, and semantic tool creation. It can solve problems such as failure to use and update customer data in a timely manner, so as to improve accuracy, optimize user experience, and ensure real-time updates. Effect

Active Publication Date: 2019-07-26
INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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Problems solved by technology

The existing knowledge base is updated mainly through the daily knowledge accumulation mec

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  • Intelligent question and answer performance improving method and system
  • Intelligent question and answer performance improving method and system
  • Intelligent question and answer performance improving method and system

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[0061] The technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only a part of the embodiments of the present invention, rather than all the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative work shall fall within the protection scope of the present invention.

[0062] Those skilled in the art know that the embodiments of the present invention can be implemented as a system, device, device, method, or computer program product. Therefore, the present disclosure may be specifically implemented in the following forms, namely: complete hardware, complete software (including firmware, resident software, microcode, etc.), or a combination of hardware and software.

[0063] In view of the current update ...

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Abstract

The invention provides an intelligent question and answer performance improving method and system. The intelligent question and answer performance improving method comprises the steps of extracting question and answer keywords according to user question and answer information, and extracting evaluation keywords according to user evaluation information; subtracting the sum of the number of the question and answer keywords and the number of the evaluation keywords from the same number of the question and answer keywords and the same number of the evaluation keywords to obtain a final keyword number; judging whether each question and answer keyword is a to-be-processed question and answer keyword or not and whether each evaluation keyword is a to-be-processed evaluation keyword or not according to a preset keyword parameter table; calculating a to-be-processed keyword ratio according to the final keyword quantity, the quantity of the to-be-processed question and answer keywords and the quantity of the to-be-processed evaluation keywords; and when the proportion of the to-be-processed keywords is greater than a preset proportion, updating the to-be-processed question and answer keywords and the corresponding user question and answer information thereof, and the to-be-processed evaluation keywords and the corresponding user evaluation information thereof to the question and answer knowledge database so as to ensure real-time updating of the knowledge base and improve the intelligent question and answer accuracy.

Description

technical field [0001] The present invention relates to intelligent interactive question answering, in particular to a method and system for improving the performance of intelligent question answering. Background technique [0002] With the rapid development of the Internet and mobile Internet, both Internet companies and traditional industries provide users with an intelligent interactive question and answer system through the background knowledge base, which can effectively sort out knowledge and deal with problems efficiently. How to ensure the timely update of the knowledge base in the intelligent question answering system, fully meet the different business demands of users, and improve the accuracy of intelligent question answering is an important problem to be solved. The existing knowledge base is updated mainly through the daily knowledge accumulation mechanism, which fails to utilize and update highly targeted customer data in a timely manner. Contents of the inve...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/36
CPCG06F16/3329G06F16/367
Inventor 康倩秦晔玲冯光赵森
Owner INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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