High-efficiency telephone calling system
A telephone call, high-efficiency technology, applied in the field of communication, can solve the problems of low cost, time-consuming, low efficiency, etc., and achieve the effect of improving the efficiency of docking
Active Publication Date: 2019-09-17
北京智合大方科技有限公司
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Problems solved by technology
[0005] Aiming at the deficiencies of the prior art, the present invention provides a high-efficiency telephone call system, which has the advantages of low cost and high efficiency, and solves the problems of high cost, low efficiency and time-consuming technical solutions for real-time transmission of call voice data
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[0020] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.
[0021] see figure 1 , a high-efficiency telephone call system, including seat equipment, traffic headsets and artificial intelligence system servers, the interior of the traffic headset is equipped with a central control module, the signal output end of the central control module is electrically connected to a loudspeaker, and the central control The signal input end of the module is electrically connected to a microphone, the signal input end of the central c...
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The invention discloses a high-efficiency telephone calling system, and relates to the technical field of communication. The system comprises seat equipment, a telephone traffic headset and an artificial intelligence system server, a central control module is arranged in the telephone traffic headset; the signal output end of the central control module is electrically connected with a loudspeaker; the signal input end of the central control module is electrically connected with a microphone, wherein the signal input end of the central control module is electrically connected with the seat equipment through the voice access module, the signal output end of the central control module is electrically connected with the seat equipment through the voice output module, and the signal output end of the central control module is connected with the artificial intelligence system server through an internet interface protocol. Only a standard audio signal interface is needed to be connected with the Internet; the voice data of the real-time conversation can be in butt joint with the artificial intelligence system only by replacing the telephone traffic headset in the whole system butt joint without any butt joint with software and hardware of a call center system, and a common user is connected with a standard audio interface and a wired or wireless internet.
Description
technical field [0001] The invention relates to the technical field of communication, in particular to a high-efficiency telephone call system. Background technique [0002] Operators usually refer to working in the company's call center, mainly answering calls from customers, solving related business problems, and engaging in long-distance calls, international calls, directory inquiries, wireless paging, information services, subscriber exchanges, etc. desk, and personnel handling on-board business inquiries. The tasks performed by the operator include: responding in sequence according to the call sequence, accepting the user's use of telecommunications services, filling in the record sheet; connecting and handling the user's business needs; foreign exchange offices provide language assistance, dialing assistance and other services when dialing China, and undertake international incoming calls Query business; control business traffic and circuit quality; process and change...
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Patent Timeline
Login to View More IPC IPC(8): H04M3/51H04M3/523H04M7/00
CPCH04M3/5191H04M3/523H04M7/006
Inventor 闫冰秦垠峰孙思明
Owner 北京智合大方科技有限公司