User self-service consultation method

Abstract

The invention particularly relates to a user self-service consultation method, which comprises the following steps of: collecting all chat records with a user, and screening and discarding informationrelated to user privacy in the chat records; sending the chat record which cannot be judged to be the private information to a corresponding user for judgment, and if the user confirms that the chatrecord is the private information, discarding the chat record; and establishing a data set for all the collected chat records, and providing a retrieval entrance of the data set for the user. According to the invention, a data set is established by collecting all chat records; therefore, the more the chat records are, the richer the data set is, the more the content which can be retrieved by the user is, and as most of the problems of the user on the commodities are similar, such as price inquiry, advantages, using methods and logistics processes, the questions of the user can be quickly and effectively solved by directly searching historical data, and the experience degree is high. Specifically, the information related to the privacy of the user can be an identity card number, an accountpassword, a bank card number, a mobile phone number and the like.

Description

technical field [0001] The invention relates to the field of social network and information security, in particular to a user self-service consulting method. Background technique [0002] Since the 1990s, China has set off a wave of informatization, and China's e-commerce has also started since then. Up to now, Internet information fragmentation and cloud computing technology have become more mature, and active Internet marketing models have emerged. i-Commerce ( Individual Commerce) took advantage of the trend, and e-commerce got rid of the traditional sales model and moved to the Internet, and communicated with users in depth from multiple perspectives such as initiative, interaction, and user care, especially the emerging robots that automatically reply to user inquiries, but the automatic The reply function is more than cool but the experience is insufficient. It is still difficult for machines to understand the true meaning of human language, which not only reduces the ...

AI Technical Summary

Problems solved by technology

[0002] Since the 1990s, China has set off a wave of informatization, and China's e-commerce has also started since then. Up to now, Internet information fragmentation and cloud computing technology have become more mature, and active Internet marketing models have emerged. i-Commerce ( Individual Commerce) took advantage of the trend, and e-commerce got rid of the traditional sales model and moved to the Internet, and communicated with users in depth from multiple perspectives such as initiative, interaction, and user care, especially the emerging robots that automatically reply to user inquiries, but the automatic The reply function is more than cool but the experience is insufficient. It is still difficult for machines to understand the true meaning of human language, which not only reduces the user experience, but also makes users give up buying because it is difficult to communicate with human customer service in a timely manner.

Images