A user self-service method applied to an e-commerce platform

Abstract

The invention particularly relates to a user self-service method applied to an e-commerce platform, comprising the following steps: a size data processing method: providing an interface for inputtingthe size data to a user, and establishing a garment screening model according to the size data inputted by the user; when the user searches the clothing commodity on the e-commerce platform, the corresponding clothing commodity is screened through the clothing screening model and sent to the user for viewing; self-help consultation method: collecting all the chat records with users, filtering anddiscarding the information related to the privacy of users. The chat record which can not be judged whether it is privacy information is sent to the corresponding user for judgement. If the user confirms that it is privacy information, the chat record is discarded. Creating a dataset for all collected chat records and providing the user with a retrieval entry to the dataset.

Description

technical field [0001] The invention relates to the field of social network and information security, in particular to a user self-service method applied to an e-commerce platform. Background technique [0002] Since the 1990s, China has set off a wave of informatization, and China's e-commerce has also started since then. Up to now, Internet information fragmentation and cloud computing technology have become more mature, and active Internet marketing models have emerged. i-Commerce ( Individual Commerce) took advantage of the trend, and e-commerce got rid of the current situation that the traditional sales model was born on the Internet, and communicated with users in depth from multiple perspectives such as initiative, interaction, and user care. However, for the purchase of clothing, the existing e-commerce platforms are still The experience is not high, because the body size varies from person to person, and it is difficult for the mass-produced clothing to fit the body...

AI Technical Summary

Problems solved by technology

[0002] Since the 1990s, China has set off a wave of informatization, and China's e-commerce has also started since then. Up to now, Internet information fragmentation and cloud computing technology have become more mature, and active Internet marketing models have emerged. i-Commerce ( Individual Commerce) took advantage of the trend, and e-commerce got rid of the current situation that the traditional sales model was born on the Internet, and communicated with users in depth from multiple perspectives such as initiative, interaction, and user care. However, for the purchase of clothing, the existing e-commerce platforms are still The experience is not high, because the body size varies from person to person, and it is difficult for the mass-produced clothing to fit the body of various types of users, and ordinary users do not know their body size, so it is difficult to find clothes that suit them; Emerging robots that automatically reply to user inquiries, the automatic reply function is more than cool but the experience is insufficient. It is still difficult for machines to understand the true meaning of human language, which not only reduces the user experience, but also makes users give up buying because it is difficult to communicate with human customer service in a timely manner.

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