User interaction method based on intelligent customer service platform
A technology of intelligent customer service and interaction method, which is applied in the field of user interaction based on the intelligent customer service platform, can solve the problems of unable to achieve the interactive experience of manual customer service, difficult to solve user interaction in complex scenarios, and single use scenario, etc., to achieve the effect of optimizing the experience of intelligent customer service
Inactive Publication Date: 2019-11-12
青岛聚好联科技有限公司
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Problems solved by technology
However, the use scenarios of the existing customized interaction process are relatively single, and the interaction sequence is limited to a single customized interaction sequence. For example, when the customized interaction problem includes time, place, and number of people, the interaction sequence is only one sequence, such as time → place → number of people
However, users have various customer service needs and will not interact with the intelligent customer service platform in a fixed mode. Therefore, the current user interaction method for intelligent customer service is difficult to solve user interaction in complex scenarios, and cannot achieve the interactive experience of manual customer service.
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[0044] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary embodiments do not represent all implementations consistent with this application. Rather, they are merely examples of apparatuses and methods consistent with aspects of the present application as recited in the appended claims.
[0045] The terminology used in this application is for the purpose of describing particular embodiments only, and is not intended to limit the application. As used in this application and the appended claims, the singular forms "a", "the", and "the" are intended to include the plural forms as well, unless the context clearly dictates otherwise. It should also be understood that the term...
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The invention provides a user interaction method based on an intelligent customer service platform. The method includes: receiving input information submitted by a user; preprocessing the input information to obtain demand information, obtaining one or more demand maps corresponding to the demand information from a plurality of preset demand maps, for any one of one or more demand maps corresponding to the demand information, determining target focus information from the demand map according to the input information, and determining one or more reply questions according to a reply strategy corresponding to the target focus information; and obtaining one or more reply questions determined from one or more demand maps corresponding to the demand information, selecting a target reply questionas output information according to a preset rule, and outputting the output information to the user.
Description
technical field [0001] The present application relates to the technical field of artificial intelligence, in particular to a user interaction method based on an intelligent customer service platform. Background technique [0002] Brain-inspired intelligence is currently a hot topic in the field of artificial intelligence. Using neuromorphic computing to simulate the process of processing information in the human brain is the ultimate goal of artificial intelligence. Brain-like intelligence has the characteristics of brain-like information processing mechanism, cognitive behavior and human-like intelligence level. The ultimate goal is to make machines realize various human cognition in a brain-like way by drawing on the brain neural structure and information processing mechanism. Ability and coordination mechanism, reaching or exceeding the level of human intelligence. At present, this technology and commercial application have attracted wide attention from all walks of life...
Claims
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Login to View More IPC IPC(8): G06Q10/00G06Q30/00G06Q30/02G06Q50/10
CPCG06Q10/20G06Q30/016G06Q30/0281G06Q50/10
Inventor 曲文武
Owner 青岛聚好联科技有限公司