Response timeout processing method and device

A timeout processing and timeout technology, applied in the field of communication, can solve the problems of staying, wasting system resources, telephone blocking, etc., and achieve the effect of avoiding long-term blocking and improving the utilization rate of system resources

Inactive Publication Date: 2019-11-12
北京空中信使信息技术有限公司
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  • Abstract
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  • Claims
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Problems solved by technology

However, the use of FreeSwitch outbound calls has the following disadvantages: if the user does not answer the content, the call will stay in the call and c

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  • Response timeout processing method and device
  • Response timeout processing method and device
  • Response timeout processing method and device

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[0023] In order to make the objectives, technical solutions, and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be described clearly and completely in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of the embodiments of the present invention, not all the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative work shall fall within the protection scope of the present invention.

[0024] figure 1 It shows a schematic flowchart of a response timeout processing method provided by an embodiment of the present invention.

[0025] Such as figure 1 As shown, the method includes the following steps:

[0026] S11. Obtain the voice stream of the user terminal;

[0027] Specifically, after calling out through the outbound pl...

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Abstract

The embodiment of the invention provides a response timeout processing method and device. The method comprises the following steps: acquiring a voice stream of a user terminal; performing voice recognition on the voice stream; judging whether a voice recognition result is obtained or not before the preset duration is overtime; and executing a timeout process or continuing a call process accordingto a judgment result. According to the embodiment of the invention, whether the user answers or not can be confirmed to the user under the condition that the user does not answer for a long time in anintelligent outbound scene, long-time blockage of a call is avoided, and the utilization rate of system resources is improved.

Description

technical field [0001] The present invention relates to the technical field of communications, in particular to a response timeout processing method and device. Background technique [0002] At present, smart outbound calls are becoming more and more popular in the market. Smart outbound calls can take the initiative to call out customers, broadcast voice messages from real people, and conduct multiple rounds of voice communication with customers. Customers can hang up or connect to artificial seats according to the prompt tone. The emergence of smart outbound calls ushers in a revolutionary era of telemarketing and customer service. [0003] FreeSWITCH is a telephone softswitch solution. FreeSWITCH can build a call system to realize mutual dialing calls between network clients, analog phones, and mobile phones. Using the outbound dialer under the FreeSWITCH platform to build an intelligent outbound platform can realize many very popular industry applications. However, the...

Claims

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Application Information

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IPC IPC(8): H04M3/493H04M3/51
CPCH04M3/493H04M3/5166
Inventor 苑向磊
Owner 北京空中信使信息技术有限公司
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