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Startup exception processing method and device, electronic equipment and storage medium

An electronic device and exception handling technology, applied in the direction of electrical digital data processing, fault handling not based on redundancy, generation of response errors, etc., can solve problems such as cumbersome process and poor user experience, so as to improve user experience and facilitate Effects of Analysis and Repair

Pending Publication Date: 2020-03-06
REALME CHONGQING MOBILE TELECOMM CORP LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

At present, if the electronic device is turned on abnormally during the boot process, the user needs to return the electronic device to the manufacturer for repair. The process is cumbersome and the user experience is not good.

Method used

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  • Startup exception processing method and device, electronic equipment and storage medium
  • Startup exception processing method and device, electronic equipment and storage medium
  • Startup exception processing method and device, electronic equipment and storage medium

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Embodiment Construction

[0018] In order to enable those skilled in the art to better understand the solutions of the present application, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application.

[0019] At present, electronic devices may have the following scenarios: when a user purchases an electronic device and tries to start it up, the electronic device can normally enter the boot wizard interface, but the touch screen of the electronic device cannot be clicked or slid due to various reasons, resulting in abnormal startup. Or the tester handles the startup exception. Moreover, because the log (log) of the electronic device is generally not opened by default and the electronic device has been sold, it is difficult for developers or testers to further analyze by obtaining the log of the electronic device. In addition, if the cause of the abnormal startup is the...

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PUM

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Abstract

The invention discloses a startup exception processing method and device, electronic equipment and a storage medium, and relates to the technical field of electronic equipment. The startup exception processing method is applied to the electronic equipment and comprises the steps that when the electronic equipment receives a startup instruction, state information of the electronic equipment is monitored, and when it is monitored that startup exception occurs to the electronic equipment, a log capture function is started and log information is captured. According to the startup exception processing method and device, the electronic equipment and the storage medium provided by the embodiment of the invention, the startup process of the electronic equipment is monitored; and the log capture function is started and the log information is captured when the startup exception is monitored, so that the log information of the first site can be captured when the startup exception is monitored, the startup exception is convenient to analyze and repair, and the user experience is improved.

Description

technical field [0001] The present application relates to the technical field of electronic equipment, and more specifically, to a method and device for handling abnormal startup, electronic equipment, and a storage medium. Background technique [0002] With the development of science and technology, the use of electronic equipment is becoming more and more extensive, with more and more functions, and has become one of the must-haves in people's daily life. At present, if the electronic device is turned on abnormally during the booting process, the user needs to return the electronic device to the manufacturer for repair. The process is cumbersome and the user experience is not good. Contents of the invention [0003] In view of the above problems, the present application proposes a method, device, electronic device and storage medium for abnormal booting to solve the above problems. [0004] In the first aspect, the embodiment of the present application provides a method...

Claims

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Application Information

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IPC IPC(8): G06F11/30G06F11/07
CPCG06F11/3055G06F11/0793Y02D30/70
Inventor 王汉青
Owner REALME CHONGQING MOBILE TELECOMM CORP LTD
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