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Maintenance support method and program for maintenance support

A technology of sub-process and operation process, applied in the field of maintenance assistance methods and maintenance assistance programs, which can solve problems such as long operation time

Pending Publication Date: 2020-03-06
PANASONIC INTELLECTUAL PROPERTY MANAGEMENT CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Therefore, it is sometimes difficult to quickly complete product maintenance at the location
In addition, the maintenance operator has to find out the part that describes the operation process that he wants to know from the huge data such as the service manual.
Therefore, there are disadvantages such as long operation time for maintenance.

Method used

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  • Maintenance support method and program for maintenance support
  • Maintenance support method and program for maintenance support
  • Maintenance support method and program for maintenance support

Examples

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Embodiment Construction

[0027] Hereinafter, examples of embodiments of the present disclosure will be described with reference to the drawings. In addition, this invention is not limited to the following embodiment.

[0028] [1. How to use the terminal device]

[0029] figure 1 The mode of use of the terminal device that executes the maintenance support method and the maintenance support program of the present disclosure is shown. The terminal device 1 according to Embodiment 1 of the present disclosure is a tablet-type terminal device including the touch panel 30 . The maintenance operator P visits the house H and uses the terminal device 1 when performing maintenance (inspection, adjustment, repair, etc.) of the refrigerator 70 (corresponding to the product of the present disclosure).

[0030] Refrigerator 70 includes a controller 71 for controlling the operation of refrigerator 70 , and an operation unit 72 for setting operating conditions of refrigerator 70 and displaying error codes described...

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PUM

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Abstract

A maintenance support method of the present invention includes: a step in which a defect information input unit (11) inputs defect information relating to a product; a step in which a countermeasure extraction unit (12) consults defect countermeasure data to extract countermeasures associated with the defects specified by the defect information; and a step in which a procedural sequence output unit (13) consults procedural sequence data to deliver a procedural sequence extracted by the countermeasure extraction unit (12) and associated with the countermeasures, and outputs procedural sequenceinformation explaining the extracted procedural sequence.

Description

technical field [0001] The present disclosure relates to a maintenance assistance method and a maintenance assistance program. Background technique [0002] In the prior art, as a method of assisting the maintenance of products such as home appliances, for example, it has been proposed to set up a web page for after-sales service of the product, and to display on the terminal of the user who visits the web page a list of problems (failures, abnormalities, etc.) used to eliminate the product. etc.) (for example, refer to Patent Document 1). [0003] In the method described in Patent Document 1, a plurality of predetermined questions are asked to the user, and diagnostic images of defects estimated from the user's answers are displayed on the user's terminal. If the diagnostic image is positively confirmed by the user, a countermeasure image corresponding to the diagnostic image is displayed on the user's terminal. [0004] In the invention described in the above-mentioned P...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/00
CPCG06Q10/00F25C1/00G05B23/0272F25C5/22F25C2400/10G05B23/027
Inventor 帆足正和铃木裕高西英知南智也
Owner PANASONIC INTELLECTUAL PROPERTY MANAGEMENT CO LTD