A management method and device based on an enterprise communication channel fusion system

Abstract

The invention provides a management method, device and equipment based on an enterprise communication channel fusion system and a readable storage medium. The method comprises the steps of respondingto a message sending request of a business system, and dividing the content of a message needing to be sent by the business system into a plurality of message batches according to a preset batching rule; performing message classification on each message entry according to a preset message sending strategy so as to compress and store the message entries in the message batch into corresponding message frames; and splitting the corresponding message frame into a plurality of to-be-sent messages according to the protocol specification of each message communication channel, and issuing each to-be-sent message to the target client corresponding to the message receiving ID. According to the invention, unified management can be carried out on message communication of an enterprise through a unified message model, so that the extensible capability and the information management capability of the enterprise communication system are effectively improved.

Description

technical field [0001] The present invention relates to the technical field of information management, in particular to a management method, device, equipment and readable storage medium based on an enterprise communication channel fusion system. Background technique [0002] The communication between enterprises and users is carried by various information channels. Some of these information channels will be eliminated in the future, and some will become mainstream, and they will be constantly updated and iterated. The information channels selected by each enterprise are not the same. How to adapt to this change is the key to information recording. The original sending and receiving information of multiple channels is managed independently of different modules. For example, although SMS records, WeChat records, and email records are managed on the same platform, they are not associated with each other. They are independent of each other. The message is not integrated. Once ...

AI Technical Summary

Problems solved by technology

The original sending and receiving information of multiple channels is managed independently of different modules. For example, although SMS records, WeChat records, and email records are managed on the same platform, they are not associated with each other. They are independent of each other. The message is not integrated. Once a new message channel is connected, it needs to be completed and cannot be reused. This not only increases the development access and maintenance costs, but also has poor message channel expansion capabilities, and increases the complexity of customer use.

In addition, due to the diversification of communication channels, the amount of interactive messages has increased. There are sources from various channels, and the messages are mixed. In the existing technology, some messages cannot be synchronized, resulting in message lag, and it is difficult to respond to user needs in a timely and effective manner.

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