Voice response method and device and storage medium

A voice response and voice information technology, applied in voice analysis, voice recognition, semantic analysis, etc., can solve problems such as insufficient understanding, poor user experience, rigid response content, etc., to soothe emotions and improve user experience.

Active Publication Date: 2020-06-19
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, this answer method does not have a deep understanding of the user's requirements, and the answer content is too rigid, resulting in poor user experience

Method used

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  • Voice response method and device and storage medium
  • Voice response method and device and storage medium
  • Voice response method and device and storage medium

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Embodiment Construction

[0057] The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the application. Apparently, the described embodiments are only some of the embodiments of the application, not all of them. Based on the embodiments in this application, all other embodiments obtained by those skilled in the art without making creative efforts belong to the scope of protection of this application.

[0058] Embodiments of the present invention provide a voice response method, device and storage medium.

[0059]The present invention relates to artificial intelligence technology and machine learning technology, wherein, artificial intelligence (AI) is the use of digital computers or digital computer-controlled machines to simulate, extend and expand human intelligence, perceive the environment, acquire knowledge and use knowledge to obtain Theories, methods, techniques and application systems...

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Abstract

The embodiment of the application discloses a voice response method and device and a storage medium. The method comprises the steps: acquiring voice information inputted by a user; extracting audio feature information of the voice information, and generating emotional acoustic feature information of the voice information based on preset emotional acoustic parameters and the audio feature information; obtaining text information corresponding to the voice information according to the audio feature information of the voice information, and extracting semantic feature information of the text information; acquiring an emotion type of the voice information according to the emotional acoustic feature information and the semantic feature information; and acquiring a response content correspondingto the voice information based on the emotion type. According to the emotion type of the voice information, the requirements of the user can be deeply understood, so that more reasonable response contents are selected; and the emotion of the user can be pacified, and the user experience is improved.

Description

technical field [0001] The present application relates to the technical field of artificial intelligence, in particular to a voice response method, device and storage medium. Background technique [0002] In recent years, with the development of speech recognition technology, speech recognition technology has also been applied to various scenarios, such as intelligent voice customer service systems, intelligent terminal dialogue scenarios, and so on. At present, automatic speech recognition (Automatic SpeechRecognition, ASR) technology can be applied to convert the voice information input by the user into text information, and natural language processing (Natural Language Processing, NLP) technology can be used to understand the domain information and intention information contained in the text information. According to the field information contained in the text information and the intended keywords, the corresponding response content is selected. However, this answering m...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/22G10L15/26G10L15/06G10L15/02G10L15/04G10L15/08G10L25/12G10L25/18G10L25/51G10L25/63G06F40/30
CPCG10L15/22G10L15/26G10L15/063G10L15/02G10L15/04G10L15/08G10L25/12G10L25/18G10L25/63G10L25/51G10L2015/225G10L2015/025G10L2015/0633G10L2015/088
Inventor 王超
Owner TENCENT TECH (SHENZHEN) CO LTD
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